Computer Support Technician

## Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via [MyApps.Microsoft.com](http://myapps.microsoft.com/), then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”. All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). ## If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page. **Closing Date:** ## **Type of Position:** Professional Staff (Non-Classified)**Workstudy Position:**No ## **Job Type:** Regular ## **Work Shift:** Day Shift (United States of America)**Sponsorship Available:**No ## **Institution Name:** University of Arkansas at Little Rock The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation. Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the **Apply** link/button. If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180. For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180. ## **Department:** Academic Information Technology**Department's Website:** ## **Summary of Job Duties:** The Computer Support Technician reports directly to the CBHHS IT Director and is primarily responsible for assisting with the setup of laptops, desktops, and other technologies, including configurations, repairs, deployments, software updates, patch management, and preventive maintenance. They provide direct support to faculty, staff, and students both virtually and in person, and report on statuses, successes, problems, and outages in a professional and timely manner. This position is governed by state and federal laws, and agency/institution policy. ## **Qualifications:** **Required Education and/or Experience:** - Associate's degree, bachelor's degree, or completion of at least 48 college credit hours in a related field (e.g., Information Technology, Computer Science, or Engineering), or an equivalent combination of relevant education and professional experience in a technology-related field. - Demonstrated familiarity with desktop support, troubleshooting, and customer service. **Preferred Education and/or Experience:** - Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or currently in progress); - Exposure to system imaging, hardware maintenance, and accessibility tools. - Experience training or mentoring peers in the use of technology; - Hands-on experience in technical support, IT helpdesk, or a similar technology-related role. **Job Duties and Responsibilities:** - Report directly to the CBHHS IT Director to ensure quality learning environments are maintained and updated; - Assist with the setup of laptops, desktops, and other technologies, including configurations; repairs, deployments, software updates, patch management, and preventive maintenance. - Maintain an inventory of all active and M&R’d te…