Computer Support Technician II

**Job Title: Computer Support Technician II** **Reports to: IT Manager** **Required Education: High School** **Experience Required:** • One to three years previous computing technology experience, preferably with a PC and TCP/IP Networking. • A pleasant demeanor is a must, since the position has a high degree of personnel contact in sometimes-difficult situations. • The position also requires good written and verbal communication skills with the ability to communicate information tactfully. • Detailed hardware and software configuration and troubleshooting skills with respect to desktop/laptop computers and printers are required. • Candidate must be very resourceful and have excellent customer service skills. Must be able to learn quickly and be capable of performing assigned tasks with minimal supervision. **Description of Position:** • Inventory, document and inspect various hardware and software computer systems. • Assure compliance with Company IT policies and procedures. • Identify areas of non-compliance and recommend corrective action. • Troubleshoots hardware (systems as well peripherals) and software (Operating systems and applications) for operation (not to include servers). • Inventory all new equipment, annotate in company records and send in paperwork (warranty, etc.). • Install and test hardware and software on company computers. • Deploy new computers and assist with moves to new locations • Must be able to lift up to 50lbs • Clean and maintain computers, printers and other office equipment, etc. • Understand and use word processors, spreadsheets and various other applications. • Research, order and track parts. • Maintain logs and files. Prepare and submit related reports to supervisors. • Familiar with installation of network cable, RJ45 and RJ11 connections preferred • Ability to read and create network diagrams, etc. • Very familiar with hand tools and there safe use. • Soldering and crimping procedures preferred • Directly support manufacturing software and initiatives. • Directly support internal phone system and users. • Assist with report writing. • Perform related duties as required Directly support manufacturing software and initiatives. • Directly support internal phone system and users. • Assist with report writing. • Perform related duties as required.