Complex Executive Housekeeper

**Position Summary** The Complex Executive Housekeeper provides strategic leadership and operational oversight for all housekeeping and laundry operations at both our Residence Inn and Courtyard properties in Baton Rouge, LA. This role is responsible for delivering exceptional cleanliness, maintaining brand standards, developing high-performing teams, and ensuring outstanding guest experiences. **Essential Duties and Responsibilities** The following is a representative list of duties and is not exhaustive. Other duties may be assigned. **Leadership & Cross-Functional Collaboration** - Lead all housekeeping and laundry operations across both assigned hotel properties, ensuring consistent service delivery and operational excellence. - Conduct performance evaluations, provide ongoing coaching, and identify development opportunities for associates. - Develop staffing plans and schedules that support business demands while effectively managing labor costs. - Build strong partnerships with Front Office, Engineering, Food & Beverage, Sales, and other departments to maximize operational efficiency and enhance the guest experience. - Participate as a member of each hotel's leadership team, contributing to operational planning, budgeting, forecasting, and strategic initiatives. **Operations & Quality Assurance** - Ensure guest rooms, public spaces, laundry facilities, and back-of-house areas consistently meet or exceed PAH Management and brand cleanliness standards. - Conduct daily inspections of guest rooms, VIP accommodations, public areas, linen closets, storage rooms, housekeeping carts, and laundry operations. - Monitor guest satisfaction scores, cleanliness metrics, online reviews, and brand quality assurance inspections; implement action plans to improve performance. - Coordinate room availability with Front Office leadership to maximize occupancy while maintaining quality expectations. - Ensure housekeeping assignments, room status updates, and daily productivity reports are completed accurately and on time. **Safety, Compliance, & Property Management** - Ensure compliance with OSHA, ADA, local health regulations, and all applicable federal, state, and local requirements. - Maintain compliance with PAH Management policies and brand standards, as applicable. - Promote safe work practices and ensure associates receive ongoing safety training related to chemical handling, equipment operation, and workplace safety. **What You Bring** **Required:** - High school diploma or equivalent required. - Minimum three (3) years of progressive housekeeping leadership experience within the hospitality industry, including previous supervisory or management experience. - Strong knowledge of housekeeping operations, inventory management, scheduling, labor management, quality assurance, and guest service standards. - Experience developing associates, coaching teams, and managing departmental performance. - Proficiency with Microsoft Office Suite and hotel property management systems. **Preferred:** - Previous experience overseeing housekeeping operations for multiple hotels or dual-branded properties. - Bilingual or multilingual communication skills. - Certified Executive Housekeeper (CEH) or similar hospitality certification. - Experience preparing for and leading brand quality assurance inspections. **Work Environment and Physical Requirements** - This position is based on property in Baton Rouge, LA, with responsibility for housekeeping operations at the two assigned hotel properties. - Regular travel between both assigned hotels is required. - Must be available to work a flexible schedule, including mornings, evenings, weekends, holidays, and extended hours as business needs require. - Ability to stand, walk, climb stairs, bend, kneel, stoop, and move throughout guest rooms, public areas, laundry facilities, storage rooms, and back-of-house operations for extended periods while conducting inspections and supporting daily operations. - Occasion…