Complex Case Manager (RN or LPN)

About Us Greenbrook Medical is building the new standard in primary care. We deliver high-touch, relationship-based care through neighborhood clinics, grounded in a simple belief: every senior deserves the kind of care we would want for our own families. Our model prioritizes time with patients, strong care coordination, and a personalized approach that improves outcomes while lowering total cost of care. We take full accountability for patient outcomes and overall cost of care, aligning clinical excellence with disciplined execution. That commitment shows up in our results, including a patient Net Promoter Score of 90, compared to 32 for typical healthcare organizations. Rooted in Tampa Bay and partnered with Tampa General Hospital, we are entering an exciting phase of growth. Backed by strong unit economics, experienced operators, and a proven playbook, we are looking for builders and operators who want to help scale a healthcare platform designed to deliver better care, better coordination, and better outcomes for seniors. About The Role Our highest-risk patients deserve our highest level of coordination. As our Complex Care Manager, you'll own the clinical coordination of Greenbrook's most medically complex patients, from hospital admission through recovery back in the community. You'll coordinate across hospitals, skilled nursing facilities, specialists, and our clinic teams to ensure every patient receives seamless, proactive care. This is far more than traditional case management. You'll help prevent avoidable emergency department visits, reduce unnecessary SNF utilization, coordinate timely transitions of care, support in-clinic triage, and ensure no critical follow-up falls through the cracks. You'll become one of the most connected people in our care model, partnering closely with physicians, center managers, pharmacists, hospitalists, SNFs, and community partners to improve outcomes for the patients who need us most. You'll report to our VP, Market Medical Director and work alongside physicians, center managers, medical assistants, and our broader care management team. Location: Greater Tampa Bay Area (travel between clinics, hospitals, and skilled nursing facilities required) What You’ll Do Own High-Risk Patient Care Coordinate the care of Greenbrook's highest-risk patients across the full continuum. Monitor hospital and SNF admissions daily and proactively manage transitions back into primary care. Ensure patients receive timely follow-up appointments, medication reconciliation, and ongoing care planning. Prevent Avoidable Hospital & ER Visits Serve as a clinical resource for patient triage and urgent needs. Evaluate incoming concerns and guide patients toward the most appropriate level of care. Support same-day access, execute Greenbrook's ER diversion protocols, and perform IV placement in the clinic when appropriate. Build Strong Clinical Partnerships Develop trusted relationships with hospitalists, inpatient care managers, skilled nursing facilities, specialists, and community partners throughout your market. Collaborate closely with Greenbrook physicians to coordinate complex care plans and remove barriers to successful transitions. Drive Accountability for High-Risk Patients Own the action item lists generated during Panel Review and Burden of Disease (BoD) meetings. Track progress, follow up relentlessly, and ensure critical patient care activities are completed on time. Use data and reporting to identify gaps, prioritize outreach, and continuously improve patient outcomes. What Success Looks Like Strong relationships established with hospitals, SNFs, and inpatient teams throughout your market. Successful ownership of transitions of care with timely post-discharge follow-up. Reduced SNF length of stay and avoidable emergency department utilization. Reliable execution of Panel Review and Burden of Disease action items. Effective in-clinic triage that supports physicians while improving patient access. High…