Community Supports Coordinator

**Who We Are** 24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence. **Work with Purpose. Make a Real Impact.** At 24 Hour Home Care, we believe everyone deserves to live safely and independently. Our team makes that possible for the communities we serve. From caregivers to corporate professionals, every person on our team plays a direct impact on people lives. Watch this short video to see the heart behind our work and the impact our teams create every day. **Who You Are** You are a *passionate and performance-driven* team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies: In the spirit of *Own(ing) It With Courage*, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: [24 Hour Home Care: Glassdoor Page](https://www.glassdoor.com/Reviews/24-Hour-Home-Care-Reviews-E535324.htm) Sound interesting? Read on for more details! **The Role**: The Community Supports Coordinator manages the end-to-end onboarding experience for members and caregivers within the Community Supports Division. This role coordinates caregiver hiring, member admissions, compliance, and ongoing communication while partnering with Community Engagement, CS Support, Case Managers, and external health plan partners to ensure a seamless, high-quality service experience from referral through admission. **Primary Responsibilities** - Coordinate the Agency with Choice (AWC) onboarding process by managing caregiver hiring, member admissions, documentation, compliance requirements, and service readiness from referral through admission. - Serve as the primary point of contact for members and caregivers by providing onboarding guidance, responding to inquiries, conducting follow-ups, and delivering exceptional customer service across phone, email, chat, and messaging channels. - Maintain accurate caregiver and member records within Salesforce and other systems, monitor onboarding progress, support caregiver orientation, and ensure compliance with employment and program requirements. - Collaborate with Community Engagement, Case Managers, health plans, and internal teams to coordinate service delivery, communicate member updates, and support closed-loop referral and care integration requirements. - Support operational reporting, maintain electronic records, uphold HIPAA and company policies, and complete additional administrative projects and team support activities as assigned. **This is a hybrid position, coming into the El Segundo office 1x per month.** **Work Schedule:** Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours. **What You Bring to the Table**: **Qualifications** - High school diploma or GED required; Bachelor's degree preferred. - Minimum of 1 year of customer service, healthcare operations, care coordination, or related experience. - Spanish bilingual skills preferred. - Proficiency with Microsoft Office and experience using CRM or case management systems such as Salesforce preferred. - Strong communication, organization, customer service, and time management skills with the ability to work independently in a fast-paced environment. **Skills** - Customer service - Communication - Relationship building - Organization and time management - Problem-solving - Attention to detail - Collaboration - Adaptability **What We Bring to the Table:** *24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered withou…