Community Outreach Coordinator II

At Mission Services of Silicon Valley (MSSV), a subsidiary of Goodwill of Silicon Valley (GWSV), our purpose is simple and powerful: to help people build skills, find meaningful work, and thrive in our community. For nearly 100 years, we’ve been a trusted partner in connecting opportunity with people’s potential. By working hand in hand with local experts, employers, and community members, we create pathways to education, employment, and lasting economic mobility. As a team, we are committed to: - Empowering one another to do our best work and grow together. - Building strong partnerships and serving as a driving force for economic opportunity in Silicon Valley. - Modeling teamwork, integrity, and cultural intelligence in everything we do. - Acting with mutual respect—for each other, our community, and the environment we share. Founded in Santa Clara County in 1928, Goodwill of Silicon Valley (GWSV) is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities. The Community Outreach Coordinator II is responsible for building and managing the participant pipeline that powers Mission Services’ workforce training programs. This is a new community-facing role that combines strategic partnership development with disciplined funnel management to ensure that Mission Services consistently attracts motivated, qualified applicants in sufficient volume to fill training cohorts across all program areas. Major Responsibilities: Partnership Development & Management - Cultivate, develop, and manage a portfolio of 20 active referral partnerships with organizations that serve Mission Services’ target populations, including but not limited to AJCC/work2future, the Santa Clara County Social Services Agency’s employment services division, community-based nonprofits, continuation schools, and alternative high schools. - Independently identify organizations with similar service populations and complementary services and establish formal referral agreements and communication protocols with partner organizations, ensuring partners always have a clear, current understanding of Mission Services’ program offerings, eligibility criteria, cohort schedules, and enrollment process. - Maintain consistent, relationship-centered communication with partner contacts by providing updates on program availability, celebrating shared participant successes, and responding quickly to partner inquiries. - Independently identify and cultivate new referral channels as Mission Services’ program portfolio grows, including faith-based organizations, public housing agencies, reentry programs, and veterans’ service organizations. - Represent Mission Services compellingly at community events, partner convenings, and outreach activities, positioning the organization as a trusted and high-quality workforce development resource. Coordinate Participant Funnel - In partnerships with the Senior Director of Workforce Development and Partnerships, and the relevant program managers, ensure precise coordination of the full top-of-funnel participant flow, maintaining a pipeline of approximately four applicants for every available training slot across Mission Services’ program portfolio, to the tune of 1,600 applicants annually. - In partnership with the CTE Program Manager and the Employer Engagement Manager, apply program-specific eligibility and gating criteria to develop processes that both help referrals partners to screen applicants and allow applicants to self-screen; ensure that our systems direct and match prospective participants to the right program based on their background,…