Community Manager - 51

**SCOPE:** At **Lakeshore Management**, we are committed to creating communities that people are proud to call home. We are seeking a **motivated and results-oriented Community Manager** to lead community operations with a strong focus on **sales performance, revenue growth, and overall community success**. This role is ideal for someone who enjoys balancing **sales, operations, and team leadership** in a fast-paced environment. The Community Manager plays a key role in driving occupancy, supporting team development, and delivering a high-quality experience for our residents. At Lakeshore, our core values guide everything we do—we **build community**, **show kindness and compassion**, **communicate clearly and intentionally**, **hold ourselves accountable**, **do the right thing**, and remain **resilient** in a fast-moving environment. **KEY RESPONSIBILITIES:** **Operations & Financial Management** - Oversee daily operations including budgeting, rent collection, expense control, and vendor management. - Monitor key performance indicators: occupancy, revenue, delinquency, and expense performance. - Ensure strong curb appeal, property standards, and operational efficiency. - Prepare and submit required financial and operational reports. - “All duties and responsibilities must be performed in accordance with company policies, procedures and all applicable local, state, and federal laws.” **Occupancy, Sales & Marketing** - Drive occupancy through marketing, leasing, and home sales activities. - Manage full prospect lifecycle: lead follow-up, appointment setting, tours, and closing. - Execute outreach strategies to generate traffic and improve conversion. - Oversee lease renewals and resident retention efforts. - Track pipeline activity and adjust strategies to meet goals. **Resident Relations** - Serve as primary point of contact for residents. - Address concerns and resolve issues in a timely, professional manner. - Promote a positive and welcoming community environment. **Leadership & Team Management** - Hire, train, and develop team members. - Set expectations and hold team accountable for performance. - Foster a collaborative, respectful, and results-oriented culture. **Maintenance, Safety & Compliance** - Ensure property is well-maintained, safe, and compliant with policies, procedures & regulations. - Coordinate with maintenance staff and vendors. - Enforce community rules and company policies. **Projects & Asset Management** - Oversee home inventory, installations, and capital projects. - Ensure projects are completed on time and within budget. - Support continuous improvement of community assets. *\*“This job description is not intended to be all-inclusive or comprehensive. Additional duties, responsibilities, projects, and ad hoc assignments may be assigned as needed to support operational, business, and organizational needs.”* # **QUALIFICATIONS:** - 3-5+ years of experience in property management, sales, or operations. - Prior leadership or supervisory experience preferred. - Strong communication, organization, and problem-solving skills. - Ability to manage multiple priorities in a fast-paced environment. - Experience working with performance metrics and goals. - Must be flexible, willing to work Saturdays, and available for on-call/after business hour emergencies. - Must be flexible and available for travel for company training and events requiring attendance once per quarter, including occasional overnight travel as needed. - Bilingual in English/Spanish, preferred **EDUCATION & CERTIFICATIONS:** - High School Diploma or equivalent required. - Bachelor’s degree preferred. - Property management or real estate certifications a plus. - Fair Housing knowledge preferred. **What We’re Looking For:** - A **sales-oriented leader** who enjoys working with people and driving results - Strong communication and relationship-building skills - Organized, dependable, and detail-oriented - Ability to manage multiple priorities whil…