Community Health Worker Coordinator

**Community Health Worker Coordinator** **Job ID: A26-061Location: Alpena/Negotiable** **About Our Family:** Established in 1978, Alcona Health Center (AHC) is a non-profit, Federally Qualified Health Center dedicated to making a lasting impact in the Northern MI communities we serve, offering medical, behavioral health, dental and pharmacy services. As a member of the AHC family, you will join a team of over 300 coworkers, all devoted to providing quality health care to all residents of our communities, regardless of their ability to pay. **Your Valued Contributions:** The Community Health Worker Coordinator is responsible for leading, coordinating, and supporting Community Health Worker (CHW) programs and initiatives that improve access to healthcare services, promote health equity, and address the social determinants of health within the communities served. This position oversees the daily operations of the Community Health Worker team, training, and professional development, and ensures the effective delivery of outreach, education, care coordination, and patient navigation services. 1. Serve as the primary point of contact for Community Health Workers (CHWs) regarding day-to-day operational questions, case support, workflow guidance, and problem resolution. 2. Provide onboarding and training for newly hired CHWs, including orientation to organizational policies, documentation standards, community resources, workflows, and best practices. 3. Provide operational coverage during CHW absences by managing urgent patient needs, completing emergency department follow-up calls, monitoring team inboxes for time-sensitive tasks, and ensuring continuity of care through appropriate patient outreach and follow-up. 4. Develop and facilitate ongoing staff education, coaching, and skill-building opportunities to support professional growth and service quality. 5. Develop and maintain knowledge of billing requirements, documentation standards, and applicable regulations to support program compliance; collaborate with billing departments to provide staff training, monitor billing accuracy, and track ongoing billing compliance across Community Health Worker (CHW) services. 6. Lead monthly Community Health Worker (CHW) team meetings, including developing and distributing meeting agendas, facilitating discussions, communicating program updates, and documenting and distributing meeting minutes and action items. 7. Monitor CHW productivity metrics, caseloads, outreach activities, and program goals to ensure performance expectations and service standards and report productivity to PHPM. 8. Conduct regular check-ins with CHWs to review workloads, identify barriers to success, and provide guidance, mentorship, and performance support. 9. Assist in creating schedules, coverage plans, and task assignments to maintain efficient program operations and continuity of services. 10. Review documentation and reporting for accuracy, completeness, and compliance with organizational requirements. 11. Collaborate with leadership to implement program initiatives, workflow improvements, and quality improvement strategies. 12. Support CHWs in navigating complex client situations by connecting staff with appropriate internal departments, supervisors, or community resources. 13. Maintain current knowledge of community services, healthcare resources, social service programs, and referral networks to support both staff and clients. 14. Participate in hiring activities, including interviewing candidates, providing onboarding support, and assisting with staff evaluations as requested. 15. Promote a positive, team-oriented work environment that encourages collaboration, accountability, communication, and employee engagement. 16. Track and analyze program data, outreach outcomes, and operational trends to identify opportunities for improvement and support reporting needs. 17. Ensure CHWs adhere to confidentiality standards, organizational policies, safety procedures, an…