Community Clinical Coordinator

About the Humane Rescue Alliance (HRA) For more than 150 years, the Humane Rescue Alliance has championed the protection of animals, support for people, and service to the community. With campuses in the District of Columbia and New Jersey, along with the nation’s leading pet transport initiative, it stands as the largest and most comprehensive animal services provider in the region. Each year, HRA transforms the lives of tens of thousands of animals through rescue and adoption, humane protection, access to medical care, innovative community programs, and legislative leadership. Its broad reach and deep expertise enables HRA to reimagine traditional sheltering and address the most complex challenges facing animals and the people who love them. ## **Job Summary** The Humane Rescue Alliance (HRA) seeks a dedicated Community Clinic Coordinator to join our dynamic medical team. This role combines hands-on veterinary technical work with critical administrative and operational support to ensure animals in our care and those we serve in the community receive high-quality, compassionate medical services. This role will rotate between medical and administrative functions primarily at our community clinic in Southeast Washington D.C. The successful candidate will serve as a critical link between the clinic and the community by coordinating daily operations, providing direct animal care, and exceptional customer service. This role will support the Director of Medical Programs in expanding services and implementing new programs. This role is ideal for someone with strong technical skills in veterinary medicine who also demonstrates effective leadership, excels in organization, communication, and client service in a fast-paced environment. ## **The Role: What You’ll Do** *Clinical & Technical Support* - Assist veterinarians during patient appointments, obtain patient histories, perform diagnostics, administer treatments, and review discharge instructions. - Provide surgical support including preparation, induction, intubation, anesthesia monitoring, recovery, and emergency intervention. - Collect, prepare, and analyze laboratory samples; calculate, administer, and record medications; maintain controlled drug logs and fill prescriptions. - Perform and assist with humane euthanasia when necessary. - Train new and existing staff in daily operations, technical skills, and safety protocols. - Maintain medical and laboratory equipment. *Administrative & Operational Coordination* - Oversee daily clinic operations to ensure efficient workflow and high-quality patient care. - Coordinate scheduling of medical appointments and surgery. - Utilize practice management software to maintain accurate and complete medical records. - Manage clinic inventory. - Provide excellent customer service by responding to inquiries, explaining procedures, and providing client education. - Address and escalate safety concerns or client service issues promptly and appropriately. - Assist in developing and implementing standard operating procedures (SOPs) to maintain consistency and compliance with organizational and regulatory standards. - Collaborate with the Director of Medical Programs to identify opportunities for workflow improvement and program enhancement. - Provide support to the Director of Medical Programs in the development and implementation of new community initiatives. - Other duties as assigned. ## **About You: Skills & Qualifications** - Experience working in a veterinary environment, animal hospital or animal shelter, demonstrating strong organizational skills required. Certified or Licensed Veterinary Technicians are encouraged to apply. - One or more years of customer service, administrative, or clinic operations experience in a fast-paced environment, with proven ability to train others, prioritize tasks, and maintain efficient workflows. - One or more years of experience in a leadership role overseeing veterinary support staff or clinic operations.…