Community Association Manager

### **Community Association Manager** Location: Greenbelt or Rockville, MD (HYBRID - onsite 3 days/week, remote 2 days/week) Salary: $80,000 - 85,000/yr **About the Role:** The Community Manager is responsible for overseeing the daily operations of a residential community association. This role serves as the primary liaison between the Board of Directors, residents, staff, and service providers. The manager ensures that the community is well-maintained, financially sound, and compliant with governing documents, while delivering superior customer service to residents. ### Administrative & Governance - Serve as the primary contact for residents, board members, committees, and vendors. - Support the Board of Directors by preparing meeting agendas, packets, notices, and minutes. - Attend and facilitate Board, Annual, and Special Meetings as required. - Ensure compliance with governing documents, policies, and applicable laws/regulations. - Draft and review RFPs, secure proposals, and make recommendations to the Board. ### Financial Management - Assist in preparing and presenting annual budgets and reserve studies. - Review and approve expenditures in line with budgetary guidelines and thresholds. - Process invoices, reconcile accounts, and maintain accurate financial records. - Provide monthly financial and management reports to the Board. ### Operations & Maintenance - Conduct regular property inspections to ensure compliance with community standards. - Issue violation notices and follow up on compliance matters. - Oversee vendors, contractors, and service providers to ensure quality performance. - Coordinate preventive maintenance programs and capital projects. - Ensure safety and security protocols are upheld within the community. ### Resident & Staff Relations - Respond to resident inquiries and requests in a timely, professional manner. - Promote a positive and inclusive community atmosphere. - Hire, train, supervise, and evaluate onsite staff as applicable. - Coordinate community communications, events, and newsletters. Qualifications: - 2+ years of experience in community association or property management (onsite experience preferred). - CMCA, AMS, or PCAM certification (preferred but not always required). - Strong knowledge of community governance, property maintenance, and vendor management. - Proficiency in Microsoft Office Suite and community management software. - Excellent written and verbal communication skills. - Strong leadership, organizational, and time management abilities. - Ability to handle conflict resolution with professionalism. Working Conditions: - Ability to walk property grounds and climb stairs as needed for inspections. - Office environment combined with outdoor property inspections. - Must be available to handle after-hours emergency calls when necessary. Core Competencies: - Customer service focus and professionalism. - Financial and project management skills. - Leadership and team management. - Problem-solving and decision-making abilities. - Attention to detail and compliance orientation.