Community Association Manager

The Dartmouth Group, an Associa company, is hiring a Community Association Manager for their Lexington office. The Community Association Manager will oversee up to 7 communities with a mix of HOA, condominium, and townhomes, in the Acton, Westford, Wayland, Malborough, and Boston areas. Daily responsibilities: - Implement Board policy and directives within the scope of the management agreement. - Work closely with Property Administrators regarding routine communications, Architectural Modification process and issuing violation letters when necessary. - Deliver quality customer service by responding promptly to owner requests and schedule timely work order repairs. - Data enter and update information in the database; record and track documents and information. - Create and manage budgets; interpret Balance Sheet, Income Statement, Operating Expenses, Pre-paid and Delinquency Reports and Reserve Studies. - Prioritize maintenance requests and work orders. - Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events. - Be readily available to assist the maintenance on call technicians with emergencies as necessary. - Excellent written and verbal communication skills required. - Must be self-starter with good organizational, time management and prioritization ability. - Strong leadership skills and ability to make informed decisions, as demonstrated by prior experience. - Other projects as assigned. Pay rate: $80K-$90K per year. - 2+ years of experience in community association and condo management is preferred. - Management experience in single family, multifamily, apartment and leasing, vacation rentals, hospitality, concierge, and customer service are encouraged to apply. - Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners. - Willingness to obtain CMCA within the first year, company paid. - Customer service driven and team oriented. - Ability to read and interpret financials, Balance Sheet, Income Statement, Operating Expenses, Reserves, Delinquency Reports, Variance Analysis. - Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved. - Excellent communication skills (written and spoken), proactive communication style with conflict resolution techniques. #LI-PK1