Communications Officer I

Come join our 911 team! Through classroom and hands on training, we will teach you to listen to first responders on radio channels, talk to distraught callers and type life-saving information into our state of the art computer system. Because 911 never closes, we serve as a vital link between the citizens of Roanoke County and other services provided, including utility companies. You will perform technical work, ensuring the prompt answer of incoming emergency and non-emergency requests for police, Sheriff, fire and emergency medical services and for the timely and efficient dispatch of the appropriate units. You will monitors a variety of frequencies and serve as a vital link to the units deployed. This position is in a trainee capacity, learning the duties of the Communications Officer. You will perform other duties as assigned.~ This position handles incoming and outgoing telephone call taking responsibilities for both emergency and non-emergency telephone lines. Additionally, this position is qualified and required to operate both radios: law enforcement and Fire/EMS. ~ Follow established agency policies and procedures, being aware of liability to the agency, and adhering to federal disclosure and privacy laws. ~ Follow and adhere to all industry, local, state and federal guidelines, policies, and requirements to ensure effective and efficient operations in the 9-1-1 environment. ~ Completes and maintains all testing, training, and certification as required by constituted authority or mandated by statute. ~ Uses worktime in an efficient manner, consistent with the departmental mission and values and within the current workload demand, under minimal supervision. ~ Provide pre-arrival and post-dispatch instructions to those that are requiring assistance during high-stress situations in accordance with Emergency Medical Dispatch guidelines, such as cardiopulmonary resuscitation (CPR), childbirth, active shooter, entrapments, etc. ~ Monitors and updates the activity and status of all on-duty field personnel (units) via the Computer Aided Dispatch (CAD) and mapping software systems. ~Utilize language interpretation services, coordinate with mental health resources, text-to-911, or other appropriate methods to assist distressed callers, individuals with communication barriers, or those experiencing cognitive, sensory, emotional or situational challenges. ~ Operate a sophisticated workstation comprised of multiple computer systems and monitors, computer-aided dispatch (CAD) software and geographical information systems (GIS), state and federal clearinghouse, call handling and text-to-911 sessions, as well as communications systems such as radio dispatch consoles and recording systems. ~ Works various assigned hours and shifts as required for continuous operation of the ECC, at the primary or backup location. ~ Performs job tasks effectively in a professional manner under varying levels of stress and activity. ~ Remains alert to the conditions within the ECC at all times while on duty. ~ Maintains and upgrades professional knowledge, skill and development by attending seminars, training programs and reading trade and professional journals and publications. ~ Apprises the Team Supervisor of any training requirements, personnel or equipment issues on a regular basis. ~ Performs other duties as assigned. **Education:** High School diploma or equivalent. **Experience:** Previous experience in a customer service role, either in person or over the phone, that demonstrates the ability to communicate effectively, actively listen, and professionally interact with the public in stressful or fast-paced environments. **Certifications/Licenses:** Must complete the call taker in-house training, Virginia DCJS Basic Dispatch training. Must be able to obtain CPR/AED and Emergency Medical Dispatch (EMD) certifications. **Knowledge, Skills and Abilities:** Some knowledge of geographical streets, buildings, and jurisdictional boundaries. Basic skill…