Communications & Content Specialist

**MAJOR ACCOUNTABILITIES** include the following. Other duties may be assigned. **Content Development and Communications:** - Develop internal and external communications, including news releases, talking points, scripts, quotes, and other content. - Create, curate, and manage content—including text, images, videos, and infographics—for websites, blogs, social media, email campaigns, and other digital platforms. - Develop and maintain a content calendar to ensure consistent, timely content delivery across all platforms. - Prepare communications materials and media reports for monthly board meeting presentations. - Create bi-annual archive of media clippings. - Utilize the Cision media platform to compile media contact lists, track and compile media coverage daily to assess news value and impact, and generate actionable insights for strategic communications - Ensure consistency in content with the brand’s voice and messaging, collaborating closely with the Marketing & Communications team, our marketing/pr agency, and other internal departments to align content with organizational goals. - Stay current with industry trends, best practices, and emerging technologies in digital content and communications. **Photography and Visual Content:** - Develop and manage a comprehensive photography plan, including photo selection for marketing purposes and maintaining a schedule of photographic opportunities for effective planning. - Capture and document key events and initiatives within the building for social media, sales department use, and marketing archives. - Collaborate with relevant department to photograph internal events, key initiatives, and employee headshots. - Oversee the uploading, organization, and efficient access of photos. - Assist in producing PowerPoint slideshows; re-sizing logos and photos; creating online photo galleries; fulfilling photo requests. - Utilize visual storytelling techniques to create compelling narratives through photographs and video production for social media **Digital Platform Management and Engagement:** - Regularly update MCCNO platforms and oversee social media accounts to ensure content accuracy, audience engagement, and positive brand representation. - Maintain content calendars, write and schedule posts, and manage interactions with the online community. - Develop and implement social media strategies to increase brand awareness, engagement, and traffic. **Special Tours and Facility Events:** - Manage all aspects of special tours and facility events, including VIP visits and special presentations, from planning through execution; create agendas, planning materials, scripts. - Coordinate all logistical aspects of tours and facility events, including securing guest speakers, securing space, arranging food and beverages, parking, and ensuring overall event execution in collaboration with relevant departments. - Serve as the primary tour guide, utilizing comprehensive knowledge of the building's features, history, and operations to deliver engaging and informative tours. - Consult event calendar to determine tour availability and request access to events as needed; collaborate with internal departments to highlight key features and areas of interest during tours. - Maintain and update tour materials, including brochures and maps, and manage feedback to continuously improve tour quality and guest satisfaction. - Escort photographers and videographers on shoots as needed. **Administrative and Internal Support:** - Maintain inventory, source, obtain pricing, order, and track delivery of promotional items and specialty supplies. - Answer phones in a professional and courteous manner, assist callers with requests and/or route calls to the appropriate personnel/department, take complete and accurate messages and communicate in a timely manner. - Collaborate with various internal departments to support communication needs, such as advertising opportunities, promotional content, and departmental initiat…