Communications Center Consultant

**Job Title**- Communication Center Consultant **Company**- Spectra Credit Union **Location**-Alexandria VA Are you ready to take your career to the next level by working with a spectacular company? **Position Overview** The Communication Center Consultant will provide accurate, high-quality, and timely service and consultation to members and potential members who call into the Credit Union. What qualities are we looking for in a Bilingual Communication Center Consultant? • Service and Quality Focused • Adaptable • Detail Oriented • Collaborative and Team-Oriented • Self-Motivated • Critical Thinker and Problem Solver • Positive Attitude • Exceptional Organization • Excellent Communication Skills **The position’s essential duties include the following:** • Receive incoming calls to the Credit Union’s Communications Center. • Serve as the primary point of contact for members calling the Credit Union for information and providing first-call resolution. • Follow policies, guidelines, and regulations to properly identify and authenticate account owners, ensuring the protection and confidentiality of non-public information. • Assist prospective, new, and existing members with questions, inquiries, or requests on new or existing accounts. • Deliver timely and exceptional service. • Build meaningful relationships through conversations and establish trust with the membership. • Speak clearly and professionally and always maintain high phone etiquette standards. • Respond to messages through Online Banking and general email inbox inquiries. • Fulfill requests by performing clerical tasks and preparing mail, fax, or email delivery items. **Education** A high school diploma or GED is required. **Experience** Six months to two years of similar or related experience, including time spent in preparatory positions. Experience with a credit union or other financial institution is preferred. Are you ready to build a more vibrant future? This is more than a job; it’s a rewarding career.