Commercial Service Technician 1

**At Commercial Tire, we believe great people build great companies. As a proudly employee-owned organization, every team member has a stake in our success. Full-time employees enjoy outstanding benefits, including medical, dental, vision, and life insurance, stock ownership opportunities, a strong 401(k) plan, and generous paid time off.** **If you’re looking for a career where you’re valued, supported, and set up to grow, we’d love to meet you.** **Job Title:** Commercial Service Tech 1 **Reports to:** Store Manager (or similar position) **FLSA Status:** Non-Exempt **Job Type:** Full-Time **** ### **POSITION SUMMARY:** ### The Commercial Service Technician is responsible for providing tire-related services both in-store and at customer locations. This includes mounting, dismounting, balancing, repairs, and roadside assistance for commercial and light-duty vehicles. This role plays a key part in maintaining customer satisfaction through excellent service, technical accuracy, and adherence to safety standards. **KEY RESPONSIBILITIES:** - Deliver top-tier service to customers through timely follow-ups, issue resolution, and proactive communication. - Perform all tire-related services (mounting, dismounting, fleet checks, pressure adjustments, and repairs) on-site or at customer locations. - Respond to after-hours and on-call roadside service requests as scheduled. - Conduct daily vehicle inspections, operate company vehicles, and maintain compliance with DOT and ELD requirements. - Operate tools and equipment such as impact guns, air compressors, hub-cap hammers, and boom trucks safely and effectively. - Ability to look up fluid volumes for tire size. - Accurately complete work orders, service tickets, and invoices, while verifying customer credit and making necessary billing adjustments. - Assist in inventory management by using company software systems (e.g., Toolbox, Basys) including scanning, transferring, and returning items. - Initiates purchase orders for parts, assists with updating information on the computer and maintains records/files for follow-up. - Document fleet inspections, casing write-ups, barcode scanning, and all account-required images or forms. - How to check a bar code and explain the screen. - Maintain vehicle appearance, safety materials, and fuel receipts for company processing. - Ensure lug nuts are tightened to proper torque specifications. - Match tire sets correctly, ensuring proper placement and wear alignment. - Other duties as assigned. **COMPETENCIES AND SKILLS** - Strong mechanical aptitude and attention to details - Effective verbal and written communication skills - Basic computer and software skills - Excellent customer customer service and interpersonal skills **QUALIFICATIONS - Required** - Valid driver’s license with insurable driving record - Minimum age requirement: 18 years. - DOT Driver Qualification file (q-file) and Medical Certification - TIA Certification - High School Diploma or GED (preferred) **COMPENSATION & BENEFITS** - Comprehensive benefits package including health, dental, vision, ESOP and retirement plans. - Paid time off (PTO) and paid holidays **** **ESSENTIAL PHYSICAL & ENVIRONMENTAL FUNCTIONS** ***Physical Demands:*** - Standing: 80% | Walking: 70% | Sitting: 5% - Frequent bending, stooping, squatting, kneeling, twisting, and walking on uneven surfaces - Frequent lifting/carrying: up to 50 lbs; occasional lifting over 100 lbs - Frequent use of hands and fingers for grasping and dexterity - Constant visual, auditory, and verbal communication required **** ***Work Environment:*** - Frequent exposure to noise, dirt, dust, mechanical vibration, fumes, and outdoor conditions - Occasional work in extreme heat/cold or wet/humid environments - Occasional shift work and extended days may be required - Occasional hazards due to mechanical equipment, moving objects, and roadside work ***Equipment Operated:*** - Company service vehicles and boom trucks - Tire machines, compress…