Commercial Sales Client/Account Manager

## Description Join Our Team at ALULA as a Commercial Client Services/Account Manager At Alula, we’re committed to building strong partnerships—both with our customers and within our team. We’re looking for a Client Services/Account Manager who thrives on relationship-building, problem-solving, and delivering an exceptional customer experience. In this role, you’ll serve as the primary point of contact for key clients, ensuring smooth order execution, proactive communication, and long-term account growth. If you enjoy working cross-functionally and making a direct impact on customer success, we’d love to hear from you. What You’ll Do Client Relationship Management - Serve as the main point of contact for accounts, ensuring clear, timely communication - Build and maintain strong, long-term relationships through regular check-ins and proactive support - Identify opportunities to grow existing accounts and enhance product offerings - Lead and participate in account review meetings focused on solutions and continuous improvement - Partner with Executive Team on new client development and other opportunities Order & Account Coordination - Review customer purchase orders with internal teams to ensure alignment with production capabilities and material availability - Maintain accurate order trackers, including status updates, changes, and shipment documentation (BOL, packing lists, CoA) - Coordinate closely with Operations to monitor production schedules and address potential disruptions - Keep production schedules updated and aligned with customer priorities - Communicate updates, challenges, and solutions clearly to clients Cross-Functional Collaboration - Partner with Leadership, Operations, Quality, Sales, and Marketing to ensure a seamless customer experience - Support internal teams by clearly communicating customer expectations and priorities - Assist with resolving customer inquiries and ensure timely follow-up - Contribute to continuous improvement efforts related to service, communication, and processes Operational & Strategic Support - Develop a strong understanding of manufacturing processes and capabilities - Analyze customer trends, order patterns, and forecasting data to support planning and decision-making - Identify opportunities for SKU optimization and operational efficiencies - Support business initiatives that enhance customer satisfaction and account growth - Mentor and support team members involved in account coordination What We’re Looking For We’re seeking someone who is detail-oriented, proactive, and passionate about delivering a great customer experience to our existing client base as well as grow the relationship and expand on partnership. This role would also assist with new client development. - Strong communication and relationship-building skills - Highly organized with the ability to manage multiple accounts and priorities - Comfortable working in a fast-paced, production-driven environment - Customer-first mindset with strong problem-solving and conflict resolution skills - Detail-oriented, especially with data entry, tracking, and documentation - Collaborative and team-focused, with the ability to work across departments - Proactive in identifying opportunities and addressing challenges Qualifications - Bachelor’s degree in Marketing, Business, or a related field - 3–5 years of experience in Account Management, Customer Service, Operations, or a related role - Experience in food manufacturing, packaging, or a similar industry preferred - Equivalent combination of education and experience will be considered Why Join Alula? - Be part of a collaborative, team-oriented environment - Play a key role in strengthening customer partnerships - Opportunity to grow your career in a dynamic industry - Work alongside teams that value communication, innovation, and continuous improvement Why You’ll Love Working Here - - Competitive pay - 11 company holidays - Vacation and Sick Time - Paid Parental Leave - Short…