Commercial Order Management Rep

**Commercial Order Management Rep - Commercial HVAC Products | Carrier Enterprise | Houston, TX** **Introduction:** The **Commercial Order Management Representative** is the support resource for our customers, partners, Commercial Sales and Multi-family teams. They are responsible for working collaboratively with the sales team as a technical advisor and Commercial/ product advocate. The Commercial Order Management Representative must be able to identify and provide reliable solutions for all Commercial and HVAC technical issues to assure complete customer satisfaction**.** **Company Description:** Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet or exceed our customers' HVAC/R needs. **Company Website:** [www.carrierenterprise.com](http://www.carrierenterprise.com/) **Essential Duties and Responsibilities:** - Order entry and engaging in order/project management for Commercial Sales - Provide post-sales support to internal and external customers - Track shipments and logistics to customer job sites on the sale of commercial equipment - Interfacing with other departments, the manufacturer as well as the customer on outstanding orders to ensure accurate processing of open PO orders based on commercial project timelines. - Establish and maintain good relations with customers by providing prompt and courteous service for all customers including walk-in and telephone calls. - Assist with new hire training and onboarding - Review the AOM Margin holds for updating the X or J Quote records to improve margins - Review the open order report for aging extended warranties and startups, aging (FOB) Holds, and other orders that may need attention - Review the AP Statements for direct ships that have not been invoiced to reduce and/or eliminate lost discounts and delayed sales. **Required Qualifications:** - Our Products are commercial and residential HVAC parts and equipment, therefore, experience working with contractors is desired. - Ability to handle multiple tasks in a fast-paced environment - Solid problem-solving abilities with the competence to make recommendations - Excellent customer service skills - Strong computer skills required (Microsoft applications is a must) **Educational / Experience** - High School Diploma or equivalent with three years’ experience - 2 years minimum experience in sales, project management, or customer experience for HVAC or similar / relevant industry **Benefits:** - Health Insurance - Health Savings Account - Dental Insurance - Vision Insurance - Life Insurance - Disability Insurance (Short-term and Long-term) - Employee Assistance Program (EAP) - Tuition Reimbursement & Professional Development - Paid Vacation & Sick time - Company Paid Holiday's - 401(k) Plan with Employer Match - Employee Discount Program **Invitation to Apply** Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at http://www.carrierenterprise.com/careers. Learn more about our company and team. **Equal Opportunity Statement:** Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence. **Educational / Experience** - High School Diploma or equivalent with three years’ experience - 2 years minimum experience in sales, project management, or customer experience for HVAC or similar /…