Commercial Insurance Account Manager - Specialty Programs & Certificates

Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen. Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team! **JOB OVERVIEW:** This team is based in the Atlanta, GA area & all work from home, but come into the Atlanta (Sandy Springs) office as needed for team & client meetings. The team works hard & plays hard; their teamwork & culture is a huge part of their success. They work on all lines of commercial insurance and their specialty is 100% working with sports-related clients and is a mix of professional sport teams, franchises, organizations, and amateur sport teams and organizations as well. This is an exciting opportunity to join a driven, energetic, fun team who loves to grow and develop their team members! The **Account Manager's** main responsibilities are to support the broker with providing top-notch client services, as well as be the primary individual responsible for the team's proprietary COI (Certificates) system & COI requests, as well as the team's Specialties Program (high-volume of purchased products). This role assists with producing client submissions, proposals, presentations, insurance summaries & reports. It will also provide day-to-day support with routine inquiries and transactions concerning clients (such as answering phone calls, responding to emails, scanning, and photocopying). **LOCATION:** REMOTE - But **candidates are recommended to live in the Greater Atlanta GA area** and be willing & able to drive to EPIC's Sandy Springs GA office as needed for meetings **WHAT WE’RE LOOKING FOR:** - Candidates with strong, professional communication skills – both written and verbal. Ideal candidates can successfully pivot between providing detailed and accurate written communication, as well as picking up the phone and having a detailed verbal conversation with clients or internal stakeholders. - High attention to detail, and the ability to learn and understand software systems quickly. - **HIGHLY RECOMMENDED: At least 1+ year** of experience working for an insurance agency, broker or carrier **OR a recent Risk Management / Insurance bachelor's degree.** - Candidates who adapt well to priority changes, deadlines, and who love problem solving and coming up with solutions and answers to client questions. **WHAT YOU’LL DO:** A detailed list of job duties includes (but is not limited to): • Responsible for the day-to-day management of the EPIC Sports customized certificate issuance system - Communicate with Insureds and certificate holders (municipalities, venue owners, etc.) to assess certificate needs and ultimate issuance - Correspond with insurance carrier partners to verify certificate and endorsement language compliance - Interact with clients during on-boarding process to determine short and long-term certificate issuance needs and effectively present and educate clients on system capabilities • Responsible for the day-to-day servicing of a range of specialty insurance programs, directly delivering solutions to hundreds of small business owners - Effectively interact / communicate with clients and insurance company representatives - Respond…