Commercial Insurance Account Manager

Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen. Headquartered in New York City and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team! **JOB OVERVIEW:** This team is based in-office in Birmingham, AL and has been voted a Best Place to Work! The team works hard & plays hard; their teamwork & culture is a huge part of their success. Their specialty is supporting clients in the commercial construction, infrastructure, & oil & gas industries. This is an exciting opportunity to join a driven, energetic, fun team! The **Commercial Insurance** **Account Manager's** main function is to provide day-to-day client services in collaboration with the rest of the EPIC team (marketing, claims, production, etc.) **LOCATION:** HYBRID - Birmingham, AL: Role will be fully in-office during training & onboarding, then can work 2 days per week from home. **WHAT WE’RE LOOKING FOR:** - **REQUIRED**: Candidates with at least 3+ years of commercial insurance account management experience. - Individuals who thrive on collaboration, valuing accountability, and being committed to excellence. - Candidates with strong, professional **communication, problem-solving and relationship-building skills, who enjoy providing top-notch service to internal and external customers in a fast-paced environment.** - Positive and outgoing disposition, **eager to work as a team** but also functions well working independently. **WHAT YOU’LL DO:** A detailed list of job duties includes (but is not limited to): • Processes applications, policies, endorsements, binders, certificates, audit requests and other items related to the servicing of clients • Assists clients with policy coverage, exclusions and related questions and assists Producers in servicing clients • Services client accounts with oversight of Producers or Account Executives, which includes research/analysis and handling of client questions on coverage and other policy/contractual issues • Makes routine policy adjustments • Provides support to Producers and, if applicable, Account Executives, including preparing presentations and proposals, and participating in meetings with prospective clients as part of team • Prepares billing and provides standard office/administrative support including quoting and servicing Premium Finance Options SERVICE • Consistently establishes and maintains high levels of trust and confidence with clients by initiating introductions, through periodic contacts, and by promptly responding and resolving client questions and issues • Process all applications, policies, endorsements, incoming mail, binders, schedules, certificates, audits, and other items related to the servicing of clients’ policies in a timely and accurate manner • Inform and educate clients about policy coverage, changes, exclusions, and insurance coverage needs • Assist clients in making coverage changes • Responsible for timely, accurate invoicing and monthly expirations • Meet all quality and timeliness standards in the Agency Management System while properly documenting all activity • Other duties may be assigned. PERSONAL & ORGANIZATIONAL DEVELOPMENT • Set priorities and manage…