Commercial Banking Product Support Specialist

**Life at Amplify** As a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reason [we’ve been named a Top Workplace](https://www.goamplify.com/blog/news/top-workplace-2022) by the *Austin American-Statesman* seven years in a row*.* We’re also proud to say that we’re the only full-service financial institution that [doesn’t have deposit fees of any kind](https://www.youtube.com/watch?v=Z-nPIJCzir8). We’re looking for teammates who are inspired by [our mission](https://www.goamplify.com/about) and ready to grow their careers. As they do, our employees can expect Amplify to uphold our commitments to [culture, community, inclusion, and more](https://www.goamplify.com/careers#careers-diversity). **Position Summary** Responsible for day-to-day support of business members, on-boarding of commercial banking products and services, assist in effective operation of the online banking platform, and CB sales support. This is accomplished by providing exceptional service by demonstrating the core service standards of the credit union. **RESPONSIBILITIES** - Complete Commercial Banking product service implementation, maintenance, modification, and service requests. - Responsible for initial and ongoing training for all Commercial Banking products, including but not limited to ACH origination, business online banking, positive pay, sweeps, remote deposit capture, and online wire origination. - Provide direct support for internal partners and external members pertaining to business deposit accounts, treasury management products, and technical inquiries. - Assist management and product partners in the development of new services or the modifications of existing services - Understand and adhere to regulatory requirements and policies, including BSA, AML, and OFAC. **CONTROL RESPONSIBILITIES** The Commercial Banking Product Support Specialist is responsible for ensuring that internal controls related to the duties being performed, as designed and implemented by management, are operating as intended. Any deviations from control procedures must be reported in a timely manner directly to the immediate supervisor for remediation. **Education and/or Experience** High School diploma or equivalent is required. College degree in business, accounting, or finance is preferred. Previous business deposit operation and/or treasury management experience desired. **Certificates, Licenses, Registrations** Must be bondable. **Software and Equipment Requirements** To perform this job successfully, an individual should have knowledge of Microsoft applications. Experience with payment systems a plus. Must reliable internet access of 50MBPS which is the minimum speed required to connect to several of our systems and platforms. **Other Qualifications** - Excellent oral and written communication skills. - Organization, teamwork, and the ability to multitask and handle multiple requests at one time. - Strong problem-solving and technical skills. **What We Offer** To build a better bank, you must build a better team. That’s why we’re committed to offering the best benefits to our team members. We want your time at Amplify to be a jumping-off point for personal and professional success, and this means offering benefits – including paid volunteer hours and development programs – that will engage your role in our community. - [Medical, Dental, and 401(k) programs for team members](https://www.goamplify.com/careers#careers-benefits). - Customized volunteer opportunities with our signature partners ([Saint Louise House](https://saintlouisehouse.org/)). - Additional paid time off for volunteer-related activities. - [Undergraduate and graduate tuition benefits for eligible full-time and part-time team members.](https://www.goamplify.com/careers#careers-benefits) **Starting Pay and Benefits** **T**his role offers base pay of $57,000-$71,000.…