COLORADO Campus Store Manager CSU Pueblo

## Introduction Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community. ## Overview Barnes & Noble College is seeking a customer-focused, sales-driven, leader to work as a Store Manager in our bookstore. The Store Manager will lead the store in the daily operation of our retail store. You will build and maintain positive relationships with the campus community, supervise employees and departments, work directly with employees, customers, and faculty, and deliver measurable results for the store and for your school. Driving sales, leadership, customer service, team building, and problem solving are essential skills that will be used on a daily basis. ## Responsibilities As a Store Manager you are the store’s leader and are accountable for all aspects of the store-- financial results, operations, merchandising, talent acquisition, customer service, and campus relations. You will build and maintain positive relationships with the campus community and your Corporate Office partners to create the finest and most profitable bookstore for the school campus community we serve. You will be a people manager and have direct involvement with training, directing, and counseling our team to create customer experiences that enhance bookstore loyalty and deliver measurable results for the store and for your school. A Store Manager must be knowledgeable of and a resource for all departments, model exceptional customer service, drive sales, and be a skillful problem solver. **Expectations:** - Execute developed business strategies and identify opportunities drive sales, increase customer satisfaction, and expand store traffic. - Strong delegation, follow up, and management skills to maintain outstanding visual merchandising standards, ensure availability of merchandise, maintain appropriate inventories, and complete projects in a deadline driven industry. - Ensure high levels of customer satisfaction and sales through effective scheduling, talent acquisition, training, and development of store team members. - Ability to identify creative solutions, learn independently, embrace change, and act as a change agent. - Analyze sales figures, interpret trends, and forecast future sales to manage all controllable costs and keep operations profitable. - Ensure standards for quality, customer service, and health and safety are met by providing a safe and clean store environment and implementing loss prevention measures. **Physical Demands:** - Frequent movement within the store to access various departments, areas, and/or products. - Ability to remain in a stationary position for extended periods. - Frequent lifting. - Occasional reaching, stooping, kneeling, crouching, and climbing ladders. **Colorado Pay Transparency Information (Only applicable in Colorado stores):** Pay: Store Manager pay range $22.25 – $29.75/hour. Supplemental Pay: Eligible to participate in an annual bonus program. Target bonus is 15% of base salary. Payout eligibility and amount is based on meeting stated objectives updated each year. **Benefits available include:** - Get paid sooner! Daily Pay earned wage access is available to all store employees - Medical, Dental and Vision Insurance - Life Insurance - Short term and Long Term disability - Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period) - Paid Time Off (Vacation, Sick and Flex Days) - Commuter Benefits - Employee Assistance Program - Employee Discount Eligibility for eac…