Collision Performance Support Specialist

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Collision Performance Support Specialist based in Canada.** This role offers the opportunity to support and guide collision repair facilities through onboarding, operational optimization, and long-term performance improvement initiatives. You will work closely with repair centres and internal teams to ensure seamless integration into established systems, processes, and performance standards. The position combines industry expertise, coaching, and operational consulting to help facilities improve productivity, repair quality, and customer experience. As a trusted advisor, you will identify opportunities for improvement and provide practical solutions that drive business success. This is an ideal opportunity for a collision industry professional who enjoys sharing knowledge, building relationships, and helping others achieve operational excellence. The role offers a fully remote environment with national exposure and meaningful opportunities to influence performance across multiple locations. ### Accountabilities: - Lead the onboarding process for new partner locations, ensuring successful integration into operational systems, processes, and performance expectations. - Guide facilities through operational standards, key performance indicators, insurer requirements, and best practices. - Assess shop operations and identify opportunities to improve efficiency, productivity, repair quality, and customer satisfaction. - Develop and implement operational workflows, procedures, and process improvements tailored to individual facility needs. - Collaborate with internal departments to deliver a seamless onboarding and support experience. - Transition newly onboarded locations to ongoing operational support teams while ensuring continuity and long-term success. - Provide coaching, mentoring, and operational guidance to facilities during the onboarding and stabilization phases. - Monitor performance metrics, identify gaps, and recommend practical solutions to improve operational outcomes. - Support continuous improvement initiatives focused on cycle time reduction, operational consistency, and enhanced customer experiences. - Build strong relationships with stakeholders and act as a trusted advisor to repair facility leaders. - Contribute to the development of training materials, operational tools, and best practice resources. - Provide performance updates, operational insights, and recommendations to leadership teams. - Support strategic projects and assist operational teams during periods of increased business demand. ## Requirements: - Minimum of 5–8 years of progressive experience within the collision repair industry is required. - Recent, hands-on experience in collision repair operations is essential. - Professional experience in roles such as Collision Estimator, Repair Planner, Production Manager, Shop Operations Leader, Assistant General Manager, or Collision Centre Manager is strongly preferred. - Comprehensive understanding of collision repair centre operations, workflows, and industry best practices. - Experience using industry estimating and management platforms such as Mitchell, Audatex, and related collision management systems. - Strong knowledge of repair planning, production processes, key performance indicators, cycle time management, insurer requirements, and customer experience standards. - Excellent analytical and problem-solving abilities with a proactive approach to operational improvement. - Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities effectively. - Excellent written and verbal communication skills, with the ability to coach and influence stakeholders remotely. - High level of computer proficiency and ability to quickly learn and adapt to new systems and technologies. - Ability to work independently within a remote en…