Collision Center Billing Administrator

**Collision Center Billing Administrator** **Thornton Automotive Dover - Collision Center** **3885 Carlisle Road, Dover, PA 17315** **Full-Time | Monday-Friday** Ready for a workplace where your accuracy, follow-through, and customer service are appreciated? Thornton Automotive Group, a family-owned and operated business serving Central Pennsylvania since 1993, is seeking a Collision Center Billing Administrator. This position manages billing and administrative closeout so our estimator can focus on customers, damage analysis, and repair planning. **What You'll Do:** • Answer incoming Collision Center calls professionally, assist customers, and schedule and confirm estimate appointments for our estimator. • Gather and enter customer, vehicle, insurance, and claim information while maintaining an organized appointment calendar and repair files. • Audit completed repair orders against estimates, approved supplements, labor, parts, paint materials, sublet work, scans, calibrations, and other charges. • Match vendor invoices and credits, prepare customer and insurance billing, and post insurance payments, customer payments, and deductibles. • Track supplements, short-pays, and outstanding balances, and work with the estimator, technicians, parts department, vendors, insurance companies, and accounting team to resolve discrepancies and close repair orders accurately and on time. **What We're Looking For:** • Organized, dependable, detail-oriented, and strong at follow-through. • Professional phone skills and a helpful customer-service approach. • Comfort with invoicing, payments, data entry, and managing multiple priorities. • Collision center, dealership, billing, accounts receivable, or insurance claims experience is preferred. • CCC ONE, Dealership DMS (ours is Auto/Mate), or insurance-portal experience is a major plus. **Why Thornton?** If you are ready for a workplace where your effort is noticed and your role matters, this may be the right next step. Join an established family business built on honesty, teamwork, quality service, and long-term relationships. **Pay and Benefits:** • Competitive hourly pay based on experience and qualifications • Very affordable Health, dental, and vision insurance • Paid time off and paid holidays • 401(k) with company match • Paid training and long-term career opportunity **Apply Today and join the Thornton family!** Thornton Automotive is an Equal Opportunity Employer.