Collections Specialist

***It's your career... give it wings!*** **Who we are and where we are going:** Ascent Aviation Services is a leader in aviation maintenance, repair, overhaul, storage, reclamation, and passenger-to-freight aircraft conversion. Our strength comes from our talented and professional employees who excel through teamwork and enthusiasm. Ascent continues to grow and is seeking motivated professionals to support our vision of becoming the most trusted aviation solutions provider in North America. We are seeking a results-driven **Collections Specialist** with a proven track record of reducing aged receivables and driving cash collections in a complex, contract-based environment. This role owns AR aging, assists with invoice preparation, aggressively collects past due balances, resolves disputes, and provides reliable visibility into expected cash inflows through accurate collections forecasting. This position is considered hybrid. After training the role will be **primarily remote.** **DUTIES/RESPONSIBILITIES:** **Collections & Cash Flow Management** - Own AR aging with focus on 30/60/90+ day balances - Execute proactive collection strategies to reduce DSO - Perform high-volume outbound collections activity (calls, emails, escalations) - Negotiate payment plans and resolve delinquent accounts - Maintain detailed collection activity logs in ERP systems **Dispute Resolution & Customer Management** - Resolve billing disputes quickly with internal teams - Hold customers accountable to contractual payment terms - Build professional but firm relationships with customer AP contacts **Aging Analysis, Reporting & Forecasting** - Develop and maintain accurate collections forecast based on customer payment behavior and account status - Provide daily and weekly updates on AR aging and expected cash collections - Identify risks, delays, and changes in customer payment commitments - Refine forecast assumptions using actual payment trends - Explain variances between forecasted and actual collections - Support cash flow planning with Finance and Treasury **Billing Support** - Review invoices for accuracy to prevent collection delays - Assist with statements and supporting documentation - Prepare and issue customer invoices accurately and timely in accordance with contract terms, milestones, and supporting documentation requirements - Coordinate with Operations, Program Management, and Finance teams to resolve billing discrepancies and ensure invoices are submission-ready for customer approval **YOU WILL GET MORE THAN JUST COMPENSATION:** - 401K with Company Match - Medical/Dental/Vision Insurance - PTO - Eligible for 3 Weeks in your First Year, in Addition to 7 Paid Company Holidays - Company-Provided Short-Term Disability, Long-Term Disability, and Life Insurance - Development and Career Growth Opportunities **REQUIRED SKILLS/ABILITIES:** - 3+ years of B2B collections experience - Proven ability to reduce AR aging and collect past due balances - Ability to forecast cash collections with strong accuracy - Experience with invoice creation and contract-based billing processes preferred - Strong analytical skills related to AR aging and payment trends - Strong communication and negotiation skills - Intermediate Excel skills (pivot tables, lookups) - Experience with ERP systems **EDUCATION AND EXPERIENCE:** - 3–5+ years in collections or AR - High school diploma required; degree preferred **PHYSICAL REQUIREMENTS:** - Ability to sit or stand for extended periods. - Occasional squatting, lifting, carrying, pushing, or pulling up to 20 pounds. **EQUIPMENT OPERATED:** - Telephone, personal computer, multiple printers, copy machine, and shredder. - May be required to operate additional office equipment not explicitly listed in this description as needed to perform job duties effectively. **WORKING CONDITIONS:** - Work primarily in the Main Hangar building office with occasional travel to various locations on base. - Potential exposure to materials listed o…