Collections Administrator (Remote - Full-Time)

Xpera Risk Mitigation & Investigation (Xpera) is Canada’s premier national provider of risk mitigation services. Our comprehensive offerings empower clients to enhance business performance and maintain operational continuity by equipping them with the expertise and tools necessary to manage risks at all levels. Our innovative solutions encompass investigations, labour dispute management, evacuation support, emergency security, and emergency staffing. With these solutions, we collaborate with our clients as a proactive partner, poised to assist them in addressing current crises or developing strategies to mitigate potential future risks. More information about Xpera can be found at [xpera.ca](https://xpera.ca/). Adventurous, Respectful, Determined: We lead with “yes”, trust in our shared expertise, and embrace innovation while holding each other accountable to our vision. We are excited to add a new Collections Administrator to our Finance team. Reporting to the Accounts Receivable Manager, this role has been created to support our continued growth and increasing operational needs, providing an excellent opportunity for a detail-oriented and customer-focused professional to make an immediate impact. As a Collections Administrator, you will play a key role in supporting the organization's financial health by ensuring timely collections. This position is responsible for maintaining accurate customer accounts, resolving payment issues, and fostering positive customer relationships while delivering exceptional service. The successful candidate will balance strong collection practices with a customer-focused approach to help achieve business objectives and maintain healthy cash flow. This is a full-time, permanent remote position based in Canada. The role is available to candidates located anywhere in Canada and follows a Monday to Friday work schedule. What You Will Do: - Identify overdue amounts for assigned customer base and implement systematic follow-up until collected. - Resolve collection disputes. - Evaluate the likelihood of collectability of disputed/contentious items before they hit 30 days past due to flag “at risk” accounts to your leader to resolve. - Provide special assistance to customers who require additional handling to ensure that our terms are met. - Ensure all account activities are documented clearly, accurately, and in a timely manner - Provide timely updates on task status, issues, and escalations. - Partner with your peers to support collection activities in other portfolios as required to ensure cash flow targets and other A/R targets are met. What You Will Bring: - A High School Diploma or General Education Diploma. - 3 to 5 years of experience in collections. - Customer-focused professionals with a passion for delivering exceptional service and resolving issues efficiently and effectively. - Strong written, verbal, and negotiation skills, with the ability to build positive relationships and communicate effectively with both internal stakeholders and external customers. - Highly organized and detail-oriented, with the ability to effectively prioritize competing demands, manage multiple responsibilities, and consistently meet deadlines. - Self-motivated and accountable, with the ability to work independently while collaborating effectively with team members to achieve shared goals and meet critical deadlines. Why Work With Us: - Competitive compensation based on experience. - Comprehensive benefits and RRSP packages from your first day of employment. - Great employee perks including discounted gym memberships, shopping discounts, and recognition awards. - Business casual environment. - Opportunity for career growth and development. - Supportive and collaborative team environment. We serve a diverse population across Canada. We strive to reflect that diversity within our workforce and ensure that every employee can be their authentic self. We welcome and encourage applications from people with disabilities…