Collection Specialist

Job Opportunity: Full-Time Collection Specialist Location: RNR Tire Express Salary: $16.00 - $20.68 (including bonuses) Employment Type: Full-Time About Us: RNR Tire Express is a nationally recognized franchise retailer of quality tires and custom wheels, with over 200 locations across 29 states. Since our establishment in 2000, we've focused on delivering exceptional customer service while providing our employees with a supportive and empowering work environment. Position Overview: As a Collection Specialist, you will play a critical role in maintaining customer relationships, managing account renewals, and ensuring prompt payments. Your daily activities will primarily involve phone communication, customer service, and some fieldwork. This position requires excellent multitasking abilities and a passion for resolving customer issues. Key Responsibilities: - Engage customers via phone and computer to maintain relationships and renew agreements. - Actively listen to customer concerns and resolve issues to promote renewal and timely payments. - Schedule voluntary turn-ins of merchandise and handle any challenges with tact and professionalism. - Conduct fieldwork when necessary, including product pickups and door hanging. - Meet weekly goals while maintaining a fast-paced and people-oriented workflow. Work Schedule: - Monday to Friday: 8:30 AM to 6:30 PM - Saturday: 8:30 AM to 3:30 PM - One weekday off each week; Sundays off What We Offer: - Competitive salary and bonuses - Medical, dental, and vision insurance - Long- and short-term disability benefits - Accident, critical illness, and cancer plans - 401(k) matching plan - Paid holidays - Opportunities for growth within the company Our Ideal Candidate: - Positive Attitude: A can-do approach to challenges. - Strong Communicator: Excellent communication skills, particularly over the phone. - Customer Service Passion: A genuine desire to nurture customer relationships. - Patience: Ability to remain calm and effective when dealing with upset customers. - Multitasker: Proficient in managing various tasks effectively in a busy environment. Requirements: - Experience in account collections, rental agreements, account management, or similar fields. - Valid driver's license with a clean driving record. - Ability to pass a drug screening and background check. - Flexible schedule availability. - Strong professional communication skills in English (bilingual is a plus!). - Proficient computer and phone skills. How to Apply: If you meet the requirements and believe you would be a great fit for our team, we encourage you to apply! Fill out our quick and easy mobile-friendly online application. We look forward to meeting you soon! Join RNR Tire Express and help us provide an exceptional customer experience while growing your career. **Apply NOW! Please be sure to watch your email (including your spam or junk folder) for next steps from RNR Tire Express.** ### Benefits Medical, Dental and Vision Insurance Long- and Short-Term Disability Accident, Critical Illness and Cancer Plans 401k matching plan Paid holidays