Collection Specialist (INTERNAL)

**General Description** The purpose of this class within the organization is to provide collection services for delinquent taxpayers. This class conducts various collection activities including servicing payment plans, filing small claims for delinquent accounts, tracking payments and transactions, and all other collection-related activities. This class works under the supervision of the Revenue Collection Administrator or his/her designee. **Duties and Responsibilities** The functions listed below are those that represent the majority of the time spent working in this job/class. Management may assign additional functions related to the type of work of the job/class as necessary. **Essential Functions:** Services delinquent tax accounts for real property, personal property, and utility accounts. Files small claims with courts for the collection of delinquent taxes. Confers with customers by phone or in person to resolve delinquent tax issues. Reviews account for the accuracy of data and make corrections to accounts. Takes orders for new services and explains bill process to new customers. Assists Billing & Collections Division with special projects. Prepares applications and enters collection-related data. **Additional Duties** **:** Calculates penalty and interest charges on delinquent accounts. Obtains and examines all relevant information related to the collection of delinquent taxes. Performs work related work as assigned. **Responsibilities, Requirements and Impacts** **Data Responsibility:** *Data Responsibility refers to information, knowledge, and conceptions obtained by observation, investigation, interpretation, visualization, and mental creation. Data are intangible and include numbers, words, symbols, ideas, concepts, and oral verbalizations.* Collects, classifies or formats data or information in accordance with a prescribed schema or plan to facilitate the identification and extraction of useful information. **People Responsibility:** *People include co-workers, workers in other areas or agencies and the general public.* Serves others such as customers, attends to their requests and exchanges information with them. **Asset Responsibility:** *Assets responsibility refers to the responsibility for achieving economies or preventing loss within the organization.* Requires minimum responsibility for only small quantities of low cost items or supplies where opportunities for achieving economies or preventing loss are negligible. **Mathematical Requirements:** *Mathematics requires the use of symbols, numbers and formulas to solve mathematical problems.* Uses addition and subtraction, multiplication and division and/or calculates ratios, rates and percents. **Communications Requirements:** *Communications involves the ability to read, write, and speak.* Reads routine sentences, instructions, regulations, procedures or work orders; writes routine sentences and completes routine job forms and incident reports; speaks routine sentences using proper grammar. **Judgment Requirements:** *Judgment requirements refer to the frequency and complexity of judgments and decisions given the stability of the work environments, the nature and type of guidance, and the breadth of impact of the judgments and decisions.* Responsible for very few decisions, affecting only the individual; works in a very stable environment with clear and uncomplicated written/oral instructions. **Complexity of Work:** *Complexity addresses the analysis, initiative, ingenuity, concentration and creativity, required by the job and the presence of any unusual pressures present in the job.* Performs skilled work involving rules/systems with almost constant problem solving; requires normal attention with short periods of concentration for accurate results and occasional exposure to unusual pressure. **Impact of Errors:** *Impact of errors refers to consequences such as damage to equipment and property, loss of data, exposure of the organization to legal liabili…