Collateral & Member Records Team Lead 5204

**JOIN THE KEESLER FEDERAL CREDIT UNION TEAM!** **Keesler Federal Credit Union team members enjoy competitive salaries and a wide range of benefits, some of which include:** - *Medical, dental, and vision insurance* - *Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses* - *Employee and Dependent Life Insurance* - *401(k) Retirement Plan with 100% match on the first 5% contributed by you* - *Paid Leave* - *Tuition Reimbursement and Competitive Scholarships* - *Short-Term & Long-Term Disability Benefits* - *Employee Assistance Program* ***WE CURRENTLY DO NOT SPONSOR WORK RELATED VISAS*** **Position:** Collateral and Member Records Team Lead **Department:** Member Records **Reports to:** Collateral & Records Manager **FLSA**: Non-Exempt Grade: 10 **SUMMARY** Lead and coach member records team members and title team members to ensure they are performing their daily function in an accurate, timely, and efficient manner. Performs all necessary functions of the Member Records, loan payoff processing, and title release activities. Actively promote quality service to CU membership. Responds to questions, concerns, and complaints within scopt of authority. Assists with quality assurance, monitoring, evaluating, and training of staff. **SUPERVISORY RESPONSIBILITIES** Performs supervisory duties in accordance with the credit union's policies and procedures and all applicable federal, state, and local laws. Responsibilities include participating in the recruitment, interview, selection, and onboarding of employees; providing training and development; planning, assigning, and overseeing work; evaluating performance; coaching and counseling employees; administering recognition and corrective actions as appropriate; responding to employee concerns and supporting issue resolution; and supporting employment actions such as promotion, transfer, demotion, or separation in accordance with established policies and legal requirements. **ESSENTIAL FUNCTIONS** - Ensures performance of all duties related to the various functions of the department are completed accurately and timely, and under the guidelines of all pertinent company policy, laws - Responsible for ensuring that quality of service standards are met by monitoring activities - Ensures problems or complaints are resolved quickly - Authorizes exceptions to policy or procedures when circumstances warrant, and deviation is justified within scope of authority - Prepare and update department procedures. - Responsible for management reporting around key production indicators and key performance indicators - Monitors daily operations related to title reports, loan payoff processing, and title release activities - Serves as the Subject matter expert for member records, loan payoff, title release projects/initiatives - Serves as backup to the junior member records team - Serves as backup for the Managers. - Serves as the liaison for other business units regarding member records inquiries - Monitor the department reports to ensure all reports are completed and exceptions get resolved in a timely manner - Responsible for safeguarding the drilled safe box inventory and the auction of said inventory when applicable - Overseas the equipment and supplies inventory - Stays abreast of industry changes that affect the outside vendor software systems that are utilized and necessary for the completion of daily work - Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) **Other Duties and Responsibilities:** - Other duties as assigned - Travel may be required up to 10% **Knowledge & Skills:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential fu…