Cold Email Specialist

### **Cold Email Specialist (Deliverability, Client Success & Campaign Operations) – Remote** **Position Type:** Full-Time, Remote **Working Hours:** Flexible, with overlap during U.S. business hours ### **About the Role** At Pavago, one of our clients is hiring a highly execution-focused **Cold Email Specialist** to own client campaign performance, deliverability, retention, and operational execution within a fast-growing startup environment. This is **not** a passive account management role. You’ll be responsible for the full lifecycle of outbound cold email campaigns—from inbox placement and deliverability to campaign optimization, client communication, and long-term retention. You’ll work closely with the founder, outreach team, developers, and operations to ensure campaigns perform, clients stay successful, and delivery standards continue to scale. If you understand cold email beyond basic outreach—including infrastructure, warm-up, deliverability, inbox health, copy performance, and campaign optimization—this role is a strong fit. ### **What You’ll Own** ### **Client Campaign Ownership** - Manage a portfolio of 20–30 active client accounts. - Serve as the primary point of contact for campaign performance and communication. - Lead client check-ins and performance reviews. - Manage expectations and provide proactive campaign updates. - Build long-term client relationships. - Identify risks early and proactively reduce churn. ### **Cold Email Campaign Performance** - Diagnose and optimize underperforming campaigns. - Troubleshoot: - Deliverability issues - Inbox placement - Domain reputation - Spam issues - List quality - Low reply rates - Optimize: - Subject lines - Messaging - Sequences - Personalization - Quality-check campaigns before launch. - Continuously improve campaign performance through testing and optimization. ### **Deliverability & Infrastructure** - Manage and optimize: - Warm-up systems - Inbox reputation - Sending domains - DNS configuration - SPF - DKIM - DMARC - Monitor inbox placement and sender health. - Troubleshoot technical campaign issues independently. - Collaborate with technical teams to improve outbound infrastructure and automation. ### **Copywriting & Campaign Optimization** - Write and refine outbound cold email copy. - Improve: - Open rates - Reply rates - Positive response rates - Test messaging variations using campaign performance data. - Balance personalization with scalable outreach. ### **Process Improvement & Operations** - Build and maintain campaign documentation and SOPs. - Improve operational workflows and delivery processes. - Track: - SLAs - Client health - Campaign performance - Operational metrics - Help build scalable systems as the company grows. ### **Cross-Functional Collaboration** - Work closely with: - Developers - Infrastructure teams - Outreach specialists - Leadership - Coordinate campaign execution and issue resolution. - Report directly to the founder on: - Campaign performance - Client risks - Retention - Operational improvements ### **What Success Looks Like** - Clients remain satisfied and renew their services. - Campaigns maintain strong inbox placement and deliverability. - Reply rates and conversion rates improve consistently. - Campaigns launch accurately and on time. - Operational workflows remain organized and scalable. - Technical and client issues are resolved proactively. ### **What Makes You a Strong Fit** - You take ownership instead of waiting for direction. - You thrive in startup environments with evolving systems. - You understand that deliverability is just as important as messaging. - You’re equally comfortable solving technical and client-facing challenges. - You communicate confidently with founders and executives. - You focus on outcomes, execution, and continuous improvement. ### **Required Experience & Skills** ### **Experience** - Experience working in: - Cold email agencies - Lead generation companies - Outbound sales organizations - Sta…