Coffeehouse Associate PT

## Job Description Summary The Part-Time Coffeehouse Associate is responsible for providing exceptional customer service while preparing and serving high-quality food and beverages in a fast-paced campus coffeehouse environment. This position supports daily operations by maintaining food safety standards, ensuring a clean and welcoming atmosphere, accurately processing transactions, and contributing to an outstanding guest experience for students, faculty, staff, and visitors. ## Job Description **Duties and Tasks:** - Provide outstanding customer service by greeting guests in a friendly and professional manner. - Prepare espresso beverages, coffee, tea, smoothies, and other specialty drinks according to standardized recipes. - Prepare and serve food items while maintaining quality and presentation standards. - Operate the Point-of-Sale (POS) system and accurately process cash, credit card, and mobile transactions. - Maintain cleanliness of dining areas, service counters, equipment, and workstations throughout each shift. - Restock food, beverages, paper products, and supplies as needed. - Assist with opening and closing procedures. - Follow all food safety, sanitation, and health regulations. - Maintain proper product rotation using FIFO (First In, First Out) procedures. - Monitor product quality and report maintenance or equipment concerns to management. - Work collaboratively with team members to ensure efficient operations during peak business periods. - Promote a positive, welcoming, and inclusive environment for all guests. - Additional work-related requests as assigned. **REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:** - Excellent customer service and interpersonal communication skills. - Ability to work efficiently in a fast-paced environment. - Strong teamwork and dependability. - Ability to follow written and verbal instructions. - Basic math and cash-handling skills. - Ability to prioritize multiple tasks while maintaining attention to detail. - Willingness to learn coffee preparation techniques and campus procedures. - High school diploma or equivalent preferred. - Previous customer service, restaurant, café, or food service experience preferred but not required. - Barista experience is preferred but training will be provided. - Must be able to work evenings, weekends, holidays, and special campus events as scheduled. **Physical Demands:** - Perform physical activities that require considerable use of arms and legs and moving your whole body, walking, standing, lifting, and carrying supplies weighing 50 pounds or less. **ENVIRONMENT:** The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and University, handle various type of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description. **NOTICE:** The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step…