Coffee Shop Supervisor

## Overview 35 Hours/week ## Description | POSITION SUMMARY | | --- | | As a valued member of the Community HealthCare System (CHCS) team, this individual is responsible for delivering exceptional customer service by greeting guests, preparing and serving coffee and other beverages, and managing operations of the Coffee and Gift Shop. | | * * * | | ESSENTIAL FUNCTIONS | | --- | | Reasonable Accommodations Statement | | --- | | To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions. | | Essential Functions Statement(s) | | --- | · Open and close the Coffee and Gift Shop according to the established procedures. · Oversee the daily operations of the shop. · Provide exceptional customer service – greet customers, take orders and prepare beverages with care. · Operate and maintain high-end coffee equipment and point-of-sale (POS) systems · Accurately manage the cash drawer and complete daily balancing. · Run sales and inventory reports as needed. · Monitor, maintain and order coffee shop inventory as directed. · Mentor and train new and current baristas on drink preparation, customer service, and use of POS systems. · Keep the work area, equipment, and seating areas clean and sanitized. · Assist with gift shop sales and customer needs when necessary. · Communicate any issues or suggestions to the Communications Director. · Adhere to CHCS polices, values and mission in all tasks and interactions · Supports and abides by the mission, values, and policies of CHCS in all activities. · On-going compliance with CHCS educational requirements. · Arrives on time and ready to work. · All other duties as required. **POSITION QUALIFICATIONS** **Competency Statement(s)** | | • | Commitment to Excellence - A single-minded dedication to provide the highest quality service in every situation that leads to continual organizational improvement | | --- | --- | | • | Customer Service - The ability to meet the service needs of the customer while exceeding the expectations of the customer. | | • | Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others. | | • | Communication, Oral - Ability to communicate effectively with others using the spoken word. | | • | Customer Oriented - Ability to take care of the customers’ needs while following company procedures. | | • | Organized - Possessing the trait of being organized or following a systematic method of performing a task. | | | --- | | SKILLS & ABILITIES | | --- | | Education: | None | | --- | --- | | Experience: | None | | --- | --- | | Computer Skills: | | | --- | --- | | | | Certifications & Licenses: | | | --- | --- | | | | Other Requirements: | Must be at least 18 years of age | | --- | --- | ## Requirements | Other Requirements: | Must be at least 18 years of age | | --- | --- |