Cocktail Server (Full-Time) | InterContinental Miami Downtown

**About us:** As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: - Be charming by being approachable, having confidence and showing respect. - Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. - Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being **ONE GREAT TEAM** and honored as one of the **TOP WORKPLACES** of South Florida by the Sun Sentinel for the ninth year. **Your day to day:** As a **Cocktail Server**, you will provide fast and courteous beverage service to guests and ensure quality presentation per established standards. May also provide service of food from the restaurant and/or assist the Bartender with set-up and maintenance of appetizers or “happy hour” buffet. ***DUTIES AND RESPONSIBILITIES:*** - Greet all guests and take beverage and food orders in a prompt and professional manner. - Serve cocktails and/or menu items to bar guests; up-sell when taking orders. - Perform pre- and post-shift side-work. Stock service station. Fold and stack cocktail napkins and prepare bowls of bar snacks. - Record order on guest check and ring up on pre-check register or according to hotel procedures. Complete customer payment transactions according to cash and charge procedures. - Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down stools, tables, chairs, walls, windows, mirrors, and floors as necessary. Empty trash and ashtrays. - Assist Bartender in preparation of fruits and garnishes; may assist Bartender in setup and replenishment of appetizers or “happy hour” buffet, if applicable. - Monitor guest behavior and amount of alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever age of a guest requesting an alcoholic beverage service is questionable. - Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. - Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate with Bartender and kitchen for ordering and receipt of food and beverages. - Perform other duties as assigned. ***Qualifications and Requirements:*** Basic reading, writing and math skills. Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred. Must meet state legal age requirements. Must speak fluent English. This job requires the ability to perform the following: - Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc) - Moving about the lounge and kitchen - Bending, stooping, kneeling, lifting Other: - Communication skills are utilized a significant amount of time when interacting with guests, bartender, wait staff, cooks, and supervisor. - Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. - Re…