Cluster Commercial Director - North Island

As a Cluster Commercial Director - North Island, you’re not just leading commercial strategy across multiple segments and revenue streams – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. **Exceptional Hospitality Starts with You** Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance, as well as market share penetration of the hotel. As a **Cluster Commercial Director - North Island**, you’re not just leading commercial strategy across multiple segments and revenue streams – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. ### Responsibilities Here’s what you’ll do during a typical day: - **Own commercial strategy and execution:** Develop and execute an integrated commercial strategy across all North Island hotels, aligning Sales, Revenue Management, Marketing, eCommerce, Public Relations and Group, Conference & Events activities to maximize revenue, profitability and market share. - **Maximize revenue and profitability:** Partner with the Regional General Manager, General Managers and Finance leaders to achieve revenue, TGOP and EBITDA targets by optimizing performance across Rooms, F&B, Leisure, Spa and Events while maintaining disciplined commercial investment and distribution strategies. - **Lead pricing and forecasting strategy:** Oversee forecasting, pricing, market segmentation, business reviews and revenue optimization strategies to maximize demand, market share and overall commercial performance across all hotels. - **Drive sales effectiveness and customer growth:** Provide strategic leadership to sales and events teams through account management, customer acquisition, retention and market share initiatives, ensuring a strong focus on high-value corporate, leisure, MICE and group business opportunities. - **Align sales and marketing efforts:** Lead integrated marketing, digital, eCommerce and public relations strategies that strengthen brand presence, generate demand and support the commercial objectives of each hotel. - **Leverage commercial insights and market intelligence:** Monitor market trends, competitive activity and customer demand to inform commercial decisions, optimize channel performance and identify new growth opportunities. - **Strengthen stakeholder relationships and governance:** Build trusted partnerships with owners, Hilton corporate and regional teams, customers and industry stakeholders while maintaining effective commercial governance, budgeting, forecasting and financial controls. - **Develop high-performing teams and foster a culture of accountability:** Lead, coach and develop commercial talent across sales, marketing, events and revenue management while promoting collaboration, succession planning, operational excellence, compliance and workplace health and safety. ### Qualifications At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of **Hospitality**. Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership**. A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now**, bringing urgency and discipline to every moment, knowing it can make a lasting impact. In addition, this role requires the following minimum qualifications: - Minimum 8+ years in a revenue-generating or commercial role within hospitality or travel. - Minimum 3 years of experience leading and managing sales or commercial teams. - Proven experience presenting strategic plans to senior executives and stakeholder groups. - Strong background i…