Club Manager

**OverviewWho We Are:** At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. Through our CORE Values, our vision is to create an environment where greatness can be achieved through empowering all to improve. We stive to create a positive **community** for all, empower all the **opportunity** to create their own path for success, **respect** all regardless of their background or experience, and strive for **excellence** in all we do for our community and business. **Who You Are:** All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone® - Exhibit a positive and upbeat attitude. - Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members. - Pride yourself on your work while being punctual, reliable, and dependable. - Handle all interactions with diplomacy and exhibit a genuine motivation for helping others. - Act with integrity and show respect to everyone around you. - Exhibit strong communication skills and have an ability to listen and empathize. - Inspire and motivate others to achieve their goals. - Are a quick study with the ability to apply what you have learned during online and hands-on training. **Responsibilities** **About the Club Manager Role:** The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development. Full time: 42 hours per week. Must be able to work a full-time schedule that may exceed 8 hours per day or 40 hours per week, including but not limited to: potential travel, nights, weekends, and holidays to support business needs. Daily responsibilities for the Club Manager also include: - Achieve or exceed individual sales goals, contribute to club monthly and yearly goals. - Recruit, hire, train and develop a high performing staff consisting of Member Service Representatives, Assistant Managers, Shift Leaders, Trainers and Custodians. - Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines. - Staff Management - Schedule staff and ensure all shifts are covered. - Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals. - Administration and processing of all weekly/bi-weekly employee payroll. - Resolve employee issues or concerns. - Manage disciplinary/termination activities. - Involved in all front desk related activities including: - Answer phones in a friendly manner and assist callers with a variety of questions. - Check members into the system. - New member sign-up. - Take prospective members on tours. - Facilitate all member requests, issues and questions. - Ensure prompt opening/closing of gym. - Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily. - Ensure safety of employees, members and club property. - Determine and communicate equipment repair in a timely manner. - Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions. - Authorize expenditures and refunds. Make daily bank deposits. - Prepare all HR related forms and send to Corporate Payroll Team. - Track statistics and reports (weekly, monthly, annually). - Backup support for any employee who is absent. **Sales** - Establish and communicate sales objectives and goals with team. - Assist in forecasting annual sales goals. - Adapt and share best sales practices. - Evaluate team member performance, a…