Club Manager

Job Summary Responsible for oversight of gym operations to ensure positive member experience and a financially successful club. Essential Duties and Responsibilities - Recruit, hire, train, schedule and supervise team members. - Member service oversight making sure all team members are providing a great customer service experience at all times. - High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc. - Provide support for team members and club members. - Create and maintain a positive image for the club. - Coaching and counseling performance to help achieve company standards. - Ensure prompt opening/closing of gym. - Ensure staff are aware and trained on all current marketing promotions. - Finish manager portion of onboarding, in Paycom, for all new hires. - Ensure the club is open and staffed during all hours of business. - Ensuring self and team members are implementing and adhering to all company policies and procedures. - Responsible for ordering supplies and tracking inventory. Benefits - Dollars for Scholars Program - Employee Appreciation Program - Free Membership for self and one family member or friend - Team Member Support Team - Health, Dental and Vision Insurance - Critical Illness Insurance - Short Term Disability Insurance - Accident Insurance - Voluntary Life Insurance - Pet Insurance - HSA - Advancement Opportunities Essential Behavior Requirements - Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. - Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. - Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. - Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. - Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising. Minimum Qualifications - Honesty and good work ethic - At least 1 year of equivalent managerial experience - Strong customer service skills - Strong communication, organizational and leadership skills - Basic computer proficiency Physical Demands - Standing and walking at least 75% of the shift - Talking in person or on the phone at least 75% of the shift - Must be able to lift to 50 lbs. less than 30% of the time.