Club Lounge Attendant

### **Scope of Position:**The Club Lounge Attendant is responsible for delivering exceptional service to our upper-tier Marriott Bonvoy members within the exclusive Club Lounge. This role ensures the lounge remains clean, well-stocked, and welcoming throughout service periods. Primary duties include preparing and replenishing breakfast offerings, all-day snacks, and evening hors d’oeuvres; restocking beverages; maintaining coffee service; and upholding guest service standards. ### **Qualifications & Requirements** **Education & Experience:** - High school diploma or GED required - Previous experience in a hotel or food & beverage environment preferred - Must meet the minimum legal age to serve alcoholic beverages - Alcohol awareness certification and/or food handler’s permit as required by local/state laws **Physical Demands:** - Ability to stand or walk for extended periods (entire shift if necessary) - Must be able to lift, carry, push, or pull up to 50 pounds occasionally and up to 20 pounds frequently - Willingness to work varied shifts including nights, weekends, and holidays **Core Competencies:** - Excellent verbal and written communication skills - Ability to stay calm and work efficiently in high-pressure situations - Strong problem-solving skills and decision-making ability - Effective listener with strong guest service orientation - Able to interpret and act on complex information quickly and accurately - Must be detail-oriented and able to prioritize tasks to meet deadlines - Basic understanding of financial transactions and arithmetic functions * * * ### **Primary Responsibilities** - - Greet and engage with guests in a friendly, professional manner. - Provide assistance with any guest needs, questions, or special requests. - Ensure a high level of service consistent with brand standards for elite members. - Set up and replenish daily breakfast offerings - Maintain all-day snack and beverage areas, ensuring freshness and availability. - Prepare, present, and restock evening hors d’oeuvres - Monitor food quality, temperature, and presentation throughout service. - Keep all areas clean, organized, and visually appealing. - Restock plates, utensils, glassware, and condiments as needed. - Manage coffee service, including brewing and fulfilling guest requests. - Follow all safety and sanitation protocols. - Communicate any guest feedback, supply needs, or maintenance issues to the appropriate departments. - Ensure proper inventory levels for food, beverages, and supplies. - Work collaboratively with the Food & Beverage and Front Office teams to deliver a seamless lounge experience. * * * ### **Additional Knowledge and Expectations** - Familiar with restaurant layout, job roles, and POS systems - Understand and comply with all alcohol service, food safety, and sanitation guidelines - Knowledgeable of emergency procedures and fire safety equipment - Follow all hotel and departmental procedures to ensure smooth and safe operations