Club Fleet Operations Manager

# **The AAA Springfield Fleet is seeking an experienced Fleet Manager! This position is responsible for the leadership, effective planning, and managing the overall performance of the assigned Roadside Assistance Club Fleet Operations with primary focus on consistent exceptional Member satisfaction results. This position is also accountable and responsible for ensuring the maximum safe and efficient utilization of all assigned club associates and resources on a 7 day a week basis including all recognized holidays and during weather events and emergencies. AAA offers a competitive compensation package, a generous PTO plan, and outstanding health insurance benefits!** **Fleet Address:** 7701 Southern Drive, Springfield, VA 22150 **We offer our Managers:** - The starting base compensation for this position is $79,775 to $116,217.20. \*The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.\* - Over 3 weeks of Paid Time Off may be accrued during the first year of employment. - 8 Paid Holidays. - 401(k) plan with company match up to 7% - Health & Life Insurance. - Tuition reimbursement up to $5250/year and professional certifications. - Complimentary AAA membership (inclusive of product & service discounts). **The primary duties of the Roadside Assistance Club Fleet Manager are to:** - Continually deliver the best member satisfaction performance metrics in the Club at a highly competitive cost. - Evaluate trends in the region and define a strategy to integrate visionary solutions to positively influence the enterprise. Accountable and responsible for ensuring the maximum safe and efficient utilization of all assigned club associates and resources on a 24 hour a day, 7 day a week basis including all recognized holidays and during weather events and emergencies. - Direct reporting levels to include but not limited to 1-5 Supervisors, up to 55 front line staff and club owned vehicles. Any variance from this guideline is at the discretion of the Managing Director. - Working independently and with no direct supervision, the Club Fleet Roadside Assistance Manager has the authority to make decisions and implement strategies to positively influence the performance of his / her assigned fleet. - Manage the complexity of the competing goals of exceptional service delivery and cost of operations to provide that exceptional service level consistently. - Provide and demonstrates leadership in the area of personnel to include recruitment and retention, associate development and coaching, training and motivation, evaluation, effective communication and performance management. - Develop annual budgets for departments and on a continuous basis, analyzes budget and technical reports; interprets and evaluates staff reports. Oversee the accounts payable and receivable functions in accordance with company and business line guidelines. **Minimum Qualifications:** - **Must possess a strong managerial and technical background at a level normally acquired through the completion of a Bachelor’s Degree or equivalent, and 5-7 years of experience in a high-volume, customer service environment, with at least 2-4 years in a Manager role or demonstrated equivalent skill.** - Required satisfactory completion of nationally recognized towing certification program such as the International Institute of Towing and Recovery (IITR) or Towing and Recovery Association of America (TRAA) light and/or medium duty courses (may be completed within one (1) year of appointment to position). Required satisfactory completion of nationally recognized/ certified Roadside Problem Solving Technician training. (May be completed within one (1) year of appointment to position). Required satisfactory completion of nationally recognized / certified Battery Technicians Course. (may be completed within one (1) year of appointment to position). - Ability to possess and maintain a valid…