CLUB ATTENDANT

**Club Attendant** **Pay Range:** $12.77 – $16.00 per hour **Objective:** Assist members in achieving their wellness needs and ensure the fitness area is clean, safe, and welcoming. **Reports To:** Fitness Director / Assistant Fitness Director **Criteria:** Customer service experience and basic fitness knowledge preferred. Red Cross CPR/AED certification required within 60 days of hire. In accordance with Virginia law, salary history will not be requested or used in the hiring process. **As an AFF Team Member, responsibilities include, but are not limited to:** - **Get & Keep Members** - Perform duties according to the company’s Mission, Vision, Pillars of Success, Service Standards, and business philosophy, continually supporting net member growth, retention, and club profitability. - Provide the highest quality customer service by greeting members with a welcoming, friendly, energetic, and positive attitude always. Use members’ names whenever possible. - Embrace and follow company Service Standards, AFF Training and Policy Manuals, and any department‑specific team handbooks. - Know the club’s emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority. - Arrive to work 5 minutes early and wear department‑specific uniform. - Actively participate in all mandatory department and club meetings. - Be a team player by contributing to both club and organizational goals. - Maintain open and honest communication with the team, partnering together as fitness professionals. - Read and sign the communication log. **As a Fitness Attendant Team Member, responsibilities include, but are not limited to:** - Enforce all rules and regulations. - Observe the fitness area to ensure member safety. - Instruct members and assist as necessary on proper use of equipment. - Clean and maintain fitness equipment and fitness areas. - Create and develop relationships with members to ensure satisfaction with AFF. - Advise and direct members on how to utilize membership amenities to achieve their goals - Promote club and company programs and interests. - Anticipate member needs and act accordingly. - Input and manage your weekly work schedule in the club’s scheduling platform by established deadlines, maintaining full accountability for schedule accuracy, timeliness, and adherence to club staffing need - Perform other duties as reasonably assigned.