Cloud Support Analyst II/III

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments. Our portfolio includes Zafin AIOS , an agent orchestration platform for governed AI work; the Zafin Banking Platform , which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO , an integration platform that connects data, systems, and workflows across complex enterprise environments. Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale. What is the Opportunity? Reporting to the Senior Manager, Cloud Support, the Cloud Support Analyst II/IIl will collaborate with end users and business stakeholders to identify, troubleshoot, and resolve system and data issues. The Cloud Support Analyst will also be tasked with identifying and/or implementing improvements to our financial systems in order to streamline business processes. They will be responsible for working closely with our vendor partners on implementations and enhancements, or when troubleshooting issues. What will you do? Experience with process methodologies Solid understanding of business concepts and issues Ability to collaborate within a team and cross-functional team environment Ability to manage assigned engagement. Professional presence with the ability to quickly establish personal credibility and demonstrate expertise. Fast paced environment with tight deadlines. Support offshore hours / multiple time zone What do you need to succeed? 1-3 years of experience in a cloud application/production support role; preferably in the banking sector. Computer/IT background demonstrated through academic projects, relevant coursework, or certifications Basic to intermediate knowledge of PostgreSQL/databases Basic Linux knowledge/commands Techno-functional mindset — ability to understand both technical and business/functional requirements Strong verbal and written communication skills Strong problem-solving and analytical skills Good documentation skills Ability to follow established processes and procedures Nice to have: Previous relevant work experience Exposure to cloud technologies(Azure preferably) Hands-on database experience, including SQL/PostgreSQL Application/production support experience Experience working in a fast-paced environment Expected Salary Range: $70,000 - $85.000 Vacancy Status: Open Position to be filled Mode of Work: Hybrid Use of AI: Zafin may use Artificial Intelligence (AI) and/or other forms of automated technology to screen and/or assess applicants for this position. Zafin will not utilize AI for conducting interviews and/or making hiring decisions. What’s in it for you Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin’s p…