Cloud Services Manager - Azure Platform & Engineering

**Why Mayo Clinic** Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and [comprehensive benefit plans](https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. **Benefits Highlights** - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Responsibilities The Manager, Cloud Services leads Mayo Clinic's Azure platform and cloud engineering operations, ensuring the successful planning, execution, and optimization of Azure services that support clinical, research, and enterprise workloads. This leader is accountable for building a high-performing engineering team, advancing platform maturity, driving cost and operational excellence, and maintaining security and compliance within a highly regulated, multi-cloud environment (Azure, Google Cloud, and on-premises). This position collaborates with technical teams, product management, architecture, information security, FinOps, networking, business stakeholders, and strategic vendors to advance Mayo Clinic's cloud modernization goals while championing user-centered service outcomes and responsible information stewardship. **Key Responsibilities** **Azure Platform Operations and Service Delivery** Lead 24x7x365 operations for the Azure environment supporting Mayo Clinic customers, including production workloads, application hosting, innovation and AI platforms, and cloud migrations. Own incident response, MTTR performance for high-severity events, and continuous improvement of operational maturity. Monitor and optimize platform performance, service management systems, and reporting dashboards. **Team Leadership and Collaboration** Manage, mentor, and develop a team of cloud engineers across associate, mid, and senior levels. Build and sustain Azure capability through upskilling, certifications, and knowledge transfer. Foster a culture of collaboration, accountability, and service excellence. Partner with clinical, research, administrative, product, architecture, and security stakeholders to ensure aligned priorities and transparent communication. Operate within an agile delivery model, including program increment planning and iterative sprint execution. **Strategic Planning and Cloud Modernization** Contribute to enterprise-wide cloud and technology strategy, including hybrid multi-cloud direction and the Azure platform roadmap. Translate program goals into operational objectives and workflows. Support cost modeling, budgeting, resource planning, and delivery coordination for multi-million dollar Azure investments. Own Azure delivery input to enterprise modernization, AI enablement, and data platform programs. **Service Governance and Reporting** Define and enforce standards for Azure service management, documentation, and performance reporting. Publish executive dashboards on a regular cadence. Collaborate with governance boards, audit, and executive sponsors to ensure service alignment and oversight. Manage audit readiness, remediation tracking, documentation accuracy, and customer satisfaction feedback loops. Maintain a published product catalog with clear owners, SLOs, and financial targets. **Azure Network, Security, and Resiliency** Lead delivery of enterprise Azure network architecture, including hub-and-spoke design, next-generation firewalls, and network segmentation. Ensure Azure security hardening (CSPM, logging, remediation), consistent IAM strategy, and Zero Trust principles. Own Azu…