Clinical Support Specialist II - Neurology

# **Scheduled Hours** 40 # **Position Summary** Position supports the clinical support service by performing pre-analytic duties prior to laboratory testing. Duties include customer support, sample accessioning, patient registration, insurance verification, and sample procurement. This position is located in a clinical lab setting with no direct patient contact. Any patient interaction occurs via telephone or email. # **Job Description** **Primary Duties & Responsibilities:** - Provides customer support for clients, faculty and staff in a friendly and helpful manner while providing a positive, professional, courteous and empathetic understanding to all customers. - Exhibits high quality performance through accuracy, attention to detail and commitment in a timely manner. - Accepts and electronically receives laboratory specimens for all sections of the laboratory, including registering patients into medical record and laboratory information systems. - Oversees the procurement of materials from outside institutions in support of clinical testing performed by laboratories. - Prepares and sends materials to reference laboratories in support of clinical testing not provided internally. - Effectively troubleshoots errors and problems in order to ensure pre-analytic accuracy in accordance with departmental policies and procedures. - Demonstrates knowledge of insurance industry. Performs insurance verification for testing to ensure accurate and timely payment for services. Calls insurance companies for pre-certification when required. - Effectively prioritizes workload to ensure completion of duties within stated expectations. - Fulfills client requests as needed. - Assists with additional projects as needed. **Working Conditions:** Job Location/Working Conditions: - Normal office environment. Physical Effort: - Typically sitting at a desk or table. Equipment: - Office equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. # **Required Qualifications** **Education:** High school diploma or equivalent high school certification or combination of education and/or experience. **Certifications** **/Professional Licenses** **:** No specific certification/professional license is required for this position. **Work Experience:** Healthcare (2 Years) **Skills:** Not Applicable **Driver's License:** A driver's license is not required for this position. # **More About This Job** WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles. ## # **Preferred Qualifications** **Education:** No additional education unless stated elsewhere in the job posting. **Certifications** **/Professional Licenses** **:** No additional certification/professional licenses unless stated elsewhere in the job posting. **Work Experience:** No additional work experience unless stated elsewhere in the job posting. **Skills:** Facility Layouts, Organizing # **Grade** C06-H # **Salary Range** $17.89 - $26.35 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. # **Questions** For frequently asked questions about the application process, please refer to our [External Applicant FAQ](https://hr.wustl.edu/careers/external-applicant-faq/). # **Accommodation** If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935…