Clinical Support Assistant/Medical Administration

# Clinical Support Assistant ## Join the Team at UBMD Orthopaedics & Sports Medicine At UBMD Orthopaedics & Sports Medicine, our Clinical Support Assistants are essential members of the patient care team. More than administrative support, they are the connection between our providers, patients, and clinical staff, helping ensure every patient receives exceptional care from check-in to check-out. We're looking for individuals who thrive in a fast-paced healthcare environment, enjoy multitasking, communicate with compassion and professionalism, and take pride in delivering an outstanding patient experience. If you are organized, proactive, detail-oriented, and enjoy working as part of a collaborative team, we'd love to hear from you. ## Position Summary The Clinical Support Assistant supports physicians and advanced practice providers by performing a combination of clinical and administrative responsibilities that promote efficient office operations and exceptional patient care. This position plays a critical role in maintaining patient flow, preparing medical records, coordinating follow-up care, and ensuring accurate documentation while providing outstanding customer service to every patient. **LOCATIONS** Travel between office locations may be required based on clinical needs. - 716 Health | 111 North Maplemere Rd., Suite 100, Williamsville, NY 14221 - Summit Healthplex | 6934 Williams Rd., Suite 600, Niagara Falls, NY 14304 - ECMC | 425 Grider Street, Buffalo, NY 14215 - Corporate Office | 4225 Genesee St., Suite 400, Cheektowaga, NY 14225 ## Primary Responsibilities ### Patient Care & Clinical Support - Welcome, room, and prepare patients for their appointments. - Complete patient intake, verify medical history, and accurately document information within the electronic medical record. - Check patients out following their visit, ensuring they understand provider instructions, follow-up appointments, and treatment plans. - Prepare work notes, referrals, orders, prescriptions, and other documentation as directed by the provider. - Ensure all required patient documentation, including HIPAA acknowledgments, financial policies, and consent forms, is completed and maintained. ### Scheduling & Patient Communication - Schedule, reschedule, and coordinate patient appointments, including follow-up visits, referrals, imaging, therapy, and OrthoCare (Urgent Care) appointments. - Answer incoming telephone calls professionally and courteously while providing excellent customer service. - Return voicemail messages promptly and route calls appropriately. - Respond to patient inquiries and communicate effectively through Medent, Outlook, and Microsoft Teams. ### Medical Record Management - Prepare patient charts prior to appointments by: - Entering diagnostic imaging orders - Verifying insurance and demographic information - Obtaining outside medical records, imaging, and reports - Manage electronic documents and provider work queues within Medent, including diagnostic imaging, laboratory results, therapy orders, and general clinical documentation. - Review and distribute daily progress notes to referring and primary care physicians. - Process disability, FMLA, and other medical forms while accurately tracking documentation and applicable fees. - Support quality initiatives by ensuring patient outcome measures and required clinical reporting are completed accurately. ### Clinical Operations - Maintain exam rooms and clinical work areas by ensuring supplies are stocked, organized, and readily available. - Assist with maintaining a clean, safe, and efficient clinical environment. - Collaborate with physicians, advanced practice providers, athletic trainers, medical assistants, and administrative staff to ensure seamless patient care. - Perform additional duties as assigned to support the needs of the practice. ## Qualifications ### Education - High School Diploma or GED required. - Medical Assistant certification or healthcare-related educati…