Clinical Specialist (RN), Education

## **About OpenLoop** OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. **About the Role** Reporting to the Sr. Clinical Specialist (NP), the Clinical Specialist RN will support the development, implementation, and continuous improvement of clinical education programs, onboarding systems, and provider readiness initiatives. This role blends clinical expertise with operational and technical proficiency to ensure high-quality, scalable training experiences for providers. While this position is non-patient-facing, it requires active clinical judgment, strong knowledge of care delivery workflows, and the ability to translate clinical processes into effective educational content and systems. The Clinical Specialist RN will play a key role in maintaining clinical accuracy across training materials, supporting onboarding workflows, and contributing to program and update readiness. **What You'll Do** **Onboarding & Clinical Education Support** - Assist in the maintenance and optimization of clinical onboarding modules within the Learning Management System - Ensure training materials reflect current practices, workflows, and platform capabilities - Support provider readiness by monitoring metrics and feedback related to onboarding and training activities. - Monitor designated communication channels to identify, triage, or escalate clinical or technical onboarding issues **Training Content & Clinical System Updates** - Maintain and update clinical documentation and training materials across verticals and clients - Translate clinical workflows, regulatory requirements, and platform updates into clear, user-friendly educational materials - Assist in development of new training resources related to clinical initiatives, workflow enhancements, or product updates - Support knowledge base management **Client Launch Preparation Support** - Support the Sr. Clinical Specialist (NP) in coordinating required and supplemental materials for client launch preparedness - Collaborate with cross-functional teams to ensure clinical readiness for go-live **Collaboration & Communication** - Participate in regular Clinical Education team meetings to align on priorities, share insights, and address challenges - Collaborate cross-functionally with Clinical Operations and Quality teams to support training and implementation efforts **Process Support & Continuous Improvement** - Contribute to the ongoing refinement of clinical onboarding, training programs, and launch workflows to improve scalability and effectiveness - Identify trends, gaps, or recurring issues in provider education and escalate recommendations - Support quality improvement initiatives related to clinical training and provider performance - Assist with additional duties as assigned **Who You Are** - Active, unencumbered Registered Nurse (RN) license - Strong clinical knowledge with ability to apply critical thinking in non-patient-facing, operational contexts - Excellent communication, organization, and cross-functional collaboration skills - Ability to interpret clinical workflows and translate them into clear, structured educational content - Comfortable working in fast-paced, high-growth environments with evolving priorities - Demonstrated adaptability to new technologies, systems, and workflows **Preferred Qualifications** - Experience in clinical education, training, onboarding, or staff development - Background in telehealth, virtual care, or healthcare technology environments - Familiarity with clinical documentation standards, regulatory considerations, and quality assurance processes - Experience with platforms such as Notion, Confluence, Dosespot, Photon, Amazon Connect, Slack, Zoom, Z…