Clinical Operations Supervisor (Evening Shift)

**Department**: Clinical **Job Type**: Full-Time (40 hours per week) **Schedule**: Monday - Friday: 3PM - 11:30PM CDT **Location**: Walnut Creek, CA or Remote (If outside of CA) **Reports To**: Clinical Operations Manager **ABOUT ZYWIE HEALTHCARE** Founded in 2014, Zywie Healthcare is an innovative cardiac monitoring company dedicated to transforming patient care through advanced technology. We record and transmit patients' EKGs using holter monitors, event monitors, and mobile cardiac telemetry (MCT) devices — empowering physicians' offices and hospitals with complete control over cardiac monitoring. As a recognized trendsetter in remote cardiac monitoring, we are expanding beyond traditional device services to become the gold standard in patient-centered cardiac care. We are looking for passionate, detail-oriented professionals to help us achieve this mission. **POSITION SUMMARY** The Clinical Operations Supervisor is a key shift leader responsible for the oversight, guidance, and day-to-day performance management of clinical technicians during their shift. This role bridges frontline clinical operations and organizational leadership — ensuring that performance standards are consistently met, staff are developed and supported, and cross-departmental collaboration drives exceptional patient care outcomes. In addition to shift-level supervision, the Clinical Operations Supervisor plays an active role in driving operational quality, supporting training and development initiatives, and contributing to the strategic direction of the Clinical Department. This position functions as the primary escalation point during the shift for clinical, operational, and personnel matters — requiring sound independent judgment, strong communication skills, and the ability to lead confidently in a fast-paced, patient-centered environment. The ideal candidate combines deep clinical expertise with proven supervisory capability and a genuine commitment to continuous improvement. **DUTIES & RESPONSIBILITIES** **Staff Supervision & People Management** - Provide day-to-day supervision and shift leadership for all clinical technicians on shift - Manage scheduling and monitor employee performance across the Clinical Department - Serve as the primary escalation point for personnel, clinical, and operational issues arising during the shift - Develop, mentor, and coach team members to support professional growth and performance excellence - Conduct regular performance reviews and deliver timely, constructive, and documented feedback - Assist in coordinating the employee disciplinary process and follow through to resolution in partnership with management - Participate in interviewing, onboarding, and offboarding processes for clinical staff - Foster a positive, accountable, and patient-focused team culture throughout the shift **Clinical Operations & Quality** - Monitor key performance indicators and uphold high-quality standards within a collaborative clinical work environment - Identify and implement operational improvements and efficiencies to enhance shift productivity and patient care quality - Assist in the development and ongoing maintenance of Standard Operating Procedures (SOPs) and Work Instruction manuals - Ensure all team members adhere to HIPAA guidelines and Good Clinical Practices at all times - Conduct real-time monitoring of shift operations to proactively identify and resolve service level risks or clinical workflow gaps - Contribute to the review and recommendation of enhancements to current services and development of new service offerings - Ensure compliance with all company policies, procedures, and regulatory requirements across the shift **Training & Development** - Facilitate and support the ongoing clinical development of staff to ensure Zywie's performance standards are consistently met - Identify individual and team training needs through real-time observation and performance data; escalate findings to the Clinical Training & Dev…