Clinical Office Administrator – Pediatric Therapy

**About the Role** Are you passionate about helping children and families access the services they need to thrive? SOAR365 is seeking a full-time or part-time Clinical Office Administrator to serve as a vital member of our Pediatric Therapy team. In this role, you will provide essential administrative and customer service support that helps ensure children receive timely, effective therapy services. From maintaining client records and coordinating documentation to assisting families, therapists, physicians, and community partners, you will play a key role in creating a seamless experience for those we serve. This position is ideal for an organized, detail-oriented professional who enjoys working in a mission-driven environment and making a meaningful difference behind the scenes. **Who We Are: SOAR365** For more than 70 years, SOAR365 has been dedicated to supporting individuals and families living with disabilities. Our innovative programs and compassionate services are thoughtfully designed to meet real-world needs at every stage of life. Today, SOAR365 has a profound impact on more than 2,000 people and their families across the Greater Richmond area. Whether through employment, therapy, respite, or recreation, we are proud to help people of all abilities thrive. We are also proud to be recognized as an Employer of Choice, offering competitive benefits, professional development opportunities, and a supportive environment where employees feel valued, empowered, and connected to meaningful work. **Key Responsibilities & Duties** - Maintain client electronic health records, including opening and closing charts. - Collect and manage medical, developmental, social history, and plan of care documentation. - Obtain and track consent forms, physician orders, certifications, and other clinical documentation. - Verify insurance eligibility and authorizations. - Provide exceptional customer service to families, therapists, and stakeholders. - Upload and maintain documentation in TRAC-IT and other required systems. - Support office operations including scanning, filing, mailing, faxing, and record management. - Maintain compliance with HIPAA and SOAR365 policies. - Participate in training, meetings, and team initiatives. **Requirements & Qualifications** - High School diploma or GED required; related education preferred. - Experience in healthcare, therapy, pediatric, or clinical office settings preferred. - Strong written and verbal communication skills. - Excellent customer service and organizational abilities. - Proficiency with Microsoft Office and standard office equipment. - Knowledge of Early Intervention Services, infant/toddler development, or Part C programming preferred. **Hours & Schedule** Employment Type: Full-Time or Part-Time We are currently recruiting for a full-time Clinical Office Administrator; however, qualified applicants interested in part-time employment are also encouraged to apply. Typical schedule: Monday–Friday, standard business hours. Full-time and part-time schedules are available and will be discussed during the interview process based on departmental needs and candidate availability. This position is on-site. **Total Rewards & Benefits** - Merit increases - Comprehensive health, dental, and vision coverage - 12 paid holidays - Sick and vacation leave - Short- and long-term disability benefits - Flexible spending accounts (FSA) - 403(b) retirement plan with employer match and immediate vesting - Life insurance - Employee development and training programs - Wellness programs - Discounted tuition to South University **How to Apply** To apply for this position, a completed SOAR365 application is required. **Equal Opportunity & Workplace Commitment** SOAR365 is an EO/AA Employer and welcomes applicants who are Veterans, individuals with disabilities, and those from other protected categories. We are a Drug-Free Workplace. **Reasonable Accommodations** If you need reasonable accommodation when applying for…