Clinical Manager

## Company Description The McClendon Center, founded in 1980, is a certified community based service provider operating under the District of Columbia Department of Behavioral Health. As a leading not-for-profit organization in Washington, DC, the McClendon Center provides outpatient behavioral rehabilitation to the mentally ill by fostering creativity, promoting friendship, instilling independence, and providing an outlet for emotional growth and greater participation in the community. Accredited by Joint Commission on Accreditation of Healthcare Organizations (JCAHO), the McClendon Center operates two programs: Day Program Services and the Core Services Agency (CSA). McClendon Center operates programs in two locations, a Day Program near Metro Center and CSA in the K Street NW section of DC. The Center has revenues of approximately $4.5 million, with contracts from the Department of Behavioral Health, three Managed Medicaid Organizations, and grants from various foundations. McClendon Center is a respected and highly rated agency in the District of Columbia, having received the highest rating on the Department of Behavioral Health’s provider scorecard three out of the last five years. The Center is also the only independent mental health agency in the District to be accredited by the Joint Commission on Accreditation of Healthcare Organizations. This link is to a video made in January 2015 about one of the Center’s staff members, and speaks to the way in which the Center works with its clients. https://vimeo.com/116797352 ## Job Description The Clinical Manager is a Qualified Practitioner (QP) who provides clinical monitoring and oversight for a mental health day services program and performs some clinical management duties at the CSA location. This professional provides individual and group clinical supervision, and documentation review for professional level staff serving clients with serious and persistent mental illnesses. The Clinical Manager will report to the President and CEO for all team-related concerns. **PRINCIPAL ACCOUNTABILITIES:** - Coordinates intakes for the day program, including meeting with new referrals, coordinating completion of intake paperwork, assigning new referrals to treatment teams, and ensuring all intake paperwork is completed within Mental Health Rehabilitation Services (MHRS) guidelines. - Participates in the hiring process for Mental Health Specialists and other Day Services roles. - Is responsible for tracking, reviewing, and approving Individualized Recovery Plans (IRP) and associated clinical documents every 180 days. - Provides individual and group clinical supervision of Mental Health Specialists and other unlicensed direct service staff. Documents supervision accordingly. - Works collaboratively with the Core Service Agency staff, especially in regard to psychiatric symptom management and primary care coordination. - Attends weekly clinical meetings, daily management meetings, and treatment team meetings as needed. - Conducts individual meetings as necessary with clients, family members, significant others, other agency’s staff members, etc. - Participates in performance improvement monitoring and evaluation. - Writes performance improvement plans for indicators that do not meet threshold, ensuring that all outcome indicators are met. - Coordinates all paperwork for reauthorization of day services, including gathering required documents from the CSAs including IRPs, Clinical Summaries, coordinating diagnostic updates, and submitting the authorization request in SharePoint. Also works closely with the billing/authorization staff in ensuring all clients have an active authorization. - Facilitates groups as needed. - Meets with other community providers to market at the Day Program. - Actively participates in and supports Day Services related fundraising events and community activities, contributing to the program's visibility and resource development. - Volunteers for Qualified Practit…