Clinical Implementation Specialist

About Knowtex Knowtex is building the future of voice AI operating systems for clinicians, transforming how healthcare documentation happens at the point of care. Founded by Stanford AI scientists with deep clinical experience, we're experiencing explosive growth across both commercial health systems and federal healthcare, with our ambient documentation platform scaling rapidly to thousands of clinicians across hundreds of specialties. We're at an inflection point where cutting-edge AI meets real clinical impact, giving clinicians hours back each day to focus on what matters most - their patients. We're currently scaling our commercial partnerships and federal work with the Department of Veterans Affairs (VA), implementing our technology across health systems, leading specialty networks, community clinics, and VA medical centers nationwide in service of empowering patient care and clinicians every day. The Opportunity We're at a critical inflection point. We are currently deployed across thousands of active clinician users across 10 Veterans Integrated Service Networks (VISNs). Over the next 18 months years, we'll grow over 20x and reach 150,000 users—making this one of the largest healthcare AI implementations in the country. We need a Clinical Implementation Specialist who brings clinical expertise, training delivery skills, and hands-on implementation support to ensure our technology integrates seamlessly into clinical workflows. You'll be the trusted clinical voice working directly with VA clinicians and Site Points of Contact (POCs), delivering training, troubleshooting workflow challenges, and championing adoption at the frontlines of care delivery. This role reports to the Director of Customer Delivery and works collaboratively with the broader implementation team to execute our VA expansion strategy. What You'll Do CLINICAL TRAINING & EDUCATION (40%) Deliver High-Quality Training: - Conduct live virtual training sessions for VA clinicians across specialties (physicians, NPs, PAs, pharmacists, mental health providers) - Deliver train-the-trainer sessions to build capacity among Site POCs and Clinical Champions - Lead virtual office hours and Q&A sessions providing just-in-time support and peer learning opportunities - Provide one-on-one coaching for clinicians struggling with adoption or complex workflow scenarios - Adapt training delivery based on audience needs (primary care vs specialty, tech-savvy vs novice users) Support Training Program Execution: - Coordinate training schedules with Site POCs and VA Training Management System (TMS) administrators - Track training attendance, completion rates, and satisfaction scores - Gather feedback from training participants to inform continuous improvement - Assist in updating training materials based on product updates and user feedback - Support integration of Knowtex training into VA's formal education infrastructure (ILEAD, TMS) Build Clinical Champions: - Identify and recruit Site Champions who can accelerate adoption within their facilities - Develop Champion engagement strategies and provide ongoing mentorship - Facilitate peer learning sessions where successful users share best practices - Create and maintain a Clinical Champion community of practice Clinical Workflow Support & Advisory (30%) Frontline Clinical Liaison: - Serve as the credible clinical contact for VA clinicians, Site POCs, and department leads - Conduct clinical workflow assessments at VA sites to identify integration opportunities and barriers - Provide specialty-specific guidance on integrating ambient AI into clinical documentation workflows - Address clinical concerns and questions from frontline providers with empathy and clinical credibility - Participate in VA medical staff meetings and clinical leadership forums as needed Clinical Quality Support: - Monitor user feedback and star ratings to identify clinical quality concerns - Review AI-generated documentation examples with users to ensure cl…