Clinical Administrative Assistant II - Infectious Disease

## At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. ## We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and **The Power of Every One.** ### Job Title Clinical Administrative Assistant II - Infectious Disease ### Location Cleveland ### Facility Cleveland Clinic Main Campus ### Department Integrated Hospital Care Administration-Integrated Hospital Care Institute ### Job Code B99911 ### Shift Days ### Schedule 8:00am-5:00pm ### Job Summary ### Job Details Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Clinical Administrative Assistant in the Infectious Disease department, you will provide comprehensive support to medical staff, helping ensure efficient operations and a safe, high-quality patient experience. Responsibilities and patient interactions will vary based on the provider’s practice and the specific needs of infectious disease care. This role offers a valuable opportunity to collaborate with physicians, nurses, and staff while expanding your knowledge of infectious diseases and contributing to the delivery of specialized, patient-centered care. **A caregiver in this position works days from 8:00 a.m. – 5:00 p.m. on-site at Cleveland Clinic Main Campus.** A caregiver who excels in this role will: - Manage incoming correspondence for disbursement to the appropriate practice. - Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately. - Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system. - Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc. - Manage physician clinic schedules, including slot management and reconciling scheduling errors. - Collect insurance information, forward it to Patient Financial Advisors and follow-up as required. - Assist patients with check-in for virtual appointments. - Initiate patient referral processes and monitor referrals for empaneled patients. - Assist with messages and inbound calls - Respond to provider’s emails and manage staff out-of-office arrangements. - Respond to referral emails - Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal. - Offer IT assistance. - Arrange and execute all department events and manage incoming mail. - Take and transcribe meeting minutes. Minimum qualifications for the ideal future caregiver include: - High school diploma or GED - Three years of office experience in a professional setting or associate’s degree and one year of experience - Experience using Microsoft Office Suite products (Outlook, Word, Excel, and Power Point) - Experience with Medical records - EPIC training completion within one year of hire - Completion of on-line Skills Assessment for demonstrated proficiency level. - Demonstrate exceptional clerical, communication, and organizational skills. Preferred qualifications for the ideal future caregiver include: - Associate’s degree - Typing proficiency with accuracy - Healthcare experience **Physical Requirements:** - Ability to perform work in a stationary position for extended periods - Ability to operate a computer and other office equipment - Ability to travel throughout the hospital system - Ability to communicate and exchange accurate information - In some locations, the ability to move up to…