Clinical Administrative Assistant II

## At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. ## We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and **The Power of Every One.** ### Job Title Clinical Administrative Assistant II ### Location Akron ### Facility Summit Medical Office Building ### Department Admin-Primary Care Institute ### Job Code B99911 ### Shift Days ### Schedule 8:30am-5:00pm ### Job Summary ### Job Details Join the Cleveland Clinic team at Akron General’s Summit Adult Medicine Practice where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. The Clinical Administrative Assistant serves as a key point of contact for patients, physicians and nurses in a fast-paced clinical environment. This role provides comprehensive support to medical staff ensuring an efficient operation of the department and exceptional patient experience. This position requires excellent communication skills, strong attention to detail and the ability to respond promptly and accurately while managing multiple priorities and supporting efficient clinical operations.By joining the team, you will get to be a part of a residency practice that feels like family. Leadership is supportive of the growth of all of its caregivers, allowing you to have the opportunity to learn skills that will advance your career within Cleveland Clinic.**A caregiver in this position works Monday-Friday from 8:30AM – 5:00PM.**A caregiver who excels in this role will: **Patient Facing** - Manage incoming correspondence for disbursement to the appropriate practice. - Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately. - Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system. - Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc. - Manage physician clinic schedules, including slot management and reconciling scheduling errors. - Collect insurance information, forward it to Patient Financial Advisors and follow-up as required. - Assist patients with check-in for virtual appointments. - Initiate patient referral processes and monitor referrals for empaneled patients. - Assist with messages and inbound calls. - Other duties as assigned. **Administrative** - Respond to provider’s emails and manage staff out-of-office arrangements. - Respond to referral emails - Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal. - Offer IT assistance. - Arrange and execute all department events and manage incoming mail. - Take and transcribe meeting minutes. - Other duties as assigned. Minimum qualifications for the ideal future caregiver include: - High School Diploma or GED - Three years of administrative assistant experience in a professional setting - **OR** Associate Degree or Bachelor’s Degree may substitute two years of experience - Experience with Electronic Medical Records - Must complete EPIC training during first year - Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point) - \*Experience may be assessed with an on-line Skills Assessment Preferred qualifications for the ideal future caregiver include: - Associate’s Degree - Healthcare experience - Typing proficiency of with accuracy **Physical Requirements:** - Ability to perform work in a stationary position for extended periods - Ability to operate a computer and other office equipment - Ability to travel through…