Clinic Supervisor (43923)

**Job Description - Clinic Supervisor** **Urology Clinics of North Texas** **Job Type:** Full-Time **Reports To:** Practice Administrator, Practice Manager, Director of Clinical Operations, COO **Location:** Varies **Position Summary** The Office Supervisor acts as an on-site leader supporting the Practice Administrator by overseeing daily operations, coordinating staff activities, and ensuring smooth clinic functioning. This role requires a proactive and solutions-focused individual capable of managing workflow, addressing patient concerns, and maintaining a high standard of service and compliance. **Key Responsibilities** *Percentages reflect approximate time allocation and may vary.* | **Function** | **Description** | | --- | --- | | Inventory Oversight | Monitor billing and payments for high-cost medications and procedures. | | Reporting | Generate and review reports for missing charges, no-shows, PQRS, MU, PAQ, etc., for administrator review. | | Front Desk Support | Assist with check-in/out, scheduling, scanning, handling billing emails, and training new front desk staff. | | Supply Management | Order and manage front desk supplies and printed materials. | | Operations Supervision | Oversee daily clinic operations, serve as liaison in the administrator’s absence, and handle staff/patient issues. Assist Practice Manager with time and attendance review/approvals. | | Triage Support | Provide backup support for urgent patient and hospital calls when needed. | | Administrative Projects | Assist with implementing and updating clinic policies and procedures. | | Back Office Staff Supervision | Supervise Certified Medical Assistants (CMAs) and other back-office staff, including daily assignments, workflow monitoring, performance feedback, and training. | | Staff Scheduling & Coverage | Coordinate coverage for both front and back-office teams; ensure adequate staffing levels and shift coverage during absences or peak times. | | Quality & Compliance Monitoring | Ensure clinical staff adherence to protocols, infection control, documentation standards, and other regulatory/compliance requirements. | **Qualifications** **Education & Experience** - High school diploma or equivalent required. - Minimum of 2 years of relevant experience in medical office supervision or a similar role. **Skills & Competencies** - Strong knowledge of medical records systems (NextGen preferred). - Excellent organizational, communication, and leadership skills. - Ability to manage priorities and respond to urgent situations effectively. - Familiarity with clinical workflows, billing, and insurance coordination. **Certifications** - Active Certified Medical Assistant Certification is preferred. **Working Conditions** **Physical Demands** - **Sitting:** Majority of the time - **Standing/Walking:** Occasionally - **Hand Use:** Frequent use for handling documents, typing, etc. - **Lifting:** Occasionally up to 10 lbs. **Vision Requirements** - Close vision required (e.g., computer work, document review) **Work Environment** - Office/clinical setting with a moderate noise level **Supervisory Responsibility** - Yes, indirect reports **Travel Requirements** - As needed, float between the Garland and Rockwall clinics **Acknowledgment** Employee signature below indicates understanding of the responsibilities and expectations outlined above. **Qualifications** **Education & Experience** - High school diploma or equivalent required. - Minimum of 2 years of relevant experience in medical office supervision or a similar role. **Skills & Competencies** - Strong knowledge of medical records systems (NextGen preferred). - Excellent organizational, communication, and leadership skills. - Ability to manage priorities and respond to urgent situations effectively. - Familiarity with clinical workflows, billing, and insurance coordination. **Certifications** - Active Certified Medical Assistant Certification is preferred. **Working Conditions** **Physical Demands** - **Sittin…